The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

The Staff Sales Operations Analyst role operates under the umbrella of the Global Sales Operations, supporting Dexcom’s field sales. The primary responsibility of the role is enabling the business to achieve efficiency and optimization with regards to Dexcom’s Commercial Platforms

Where you come in:

You will provide hands-on support for Dexcom’s Commercial Platforms, primarily Veeva Vault CRM, ensuring systems operates effectively and aligns with business needs. You will be responsible for maintaining high standards of quality, driving strategic projects, and identifying process efficiencies that support business growth. This role will partner closely with cross-functional teams, including IT and Marketing, as well as global partners, to define requirements, manage initiatives from planning through execution, communicate progress, and deliver timely, successful outcomes.

Key Roles & Responsibilities:

• Provide Veeva Vault CRM support for both US and international markets, partnering with regional and global stakeholders to support local environments, align on business requirements, and ensure consistent, high-quality execution across geographies.
• Partner closely with cross-functional stakeholders including IT, Sales, Marketing, Compliance, Payor Services, Data Sciences, and global partners to gather requirements, prioritize enhancements, and deliver scalable CRM solutions.
• Lead workshops, listening sessions, and user feedback forums to identify opportunities for process improvement, increased efficiency, and better user experience.
• Support and enhance key Veeva CRM capabilities, including CLM, Approved Email, Speaker Programs, Sampling, and related modules, to improve field execution and customer engagement.
• Demonstrated ability to run reports, analyze outputs, and use insights to support business decisions, monitor performance, and improve operational effectiveness.
• Drive timely execution of CRM initiatives and projects from discovery and design through implementation, testing, deployment, and post-launch support.
• Co-lead CRM governance processes to ensure alignment between business objectives, compliance requirements, and technical execution.
• Develop and maintain training materials, onboarding resources, job aids, and end-user support documentation to drive adoption and effective system usage across field teams.

What makes you successful:

• 8+ years of experience in commercial operations, sales operations, CRM administration, sales effectiveness, business systems support, project management, or a related field.
• Hands-on experience supporting and enhancing CRM platforms, preferably Veeva CRM, including configuration, user support, process optimization, and cross-functional solution delivery.
• Demonstrated ability to collaborate and influence multiple cross-functional stakeholders, including business, technical, compliance, and global partners, to drive aligned and scalable outcomes.
• Strong attention to quality, accuracy, timeliness, and data integrity across system support, project execution, documentation, and ongoing operational processes.
• Proven success translating business needs into clear requirements, actionable plans, and well-executed CRM enhancements or technology initiatives.
• Excellent communication, facilitation, and presentation skills, with the ability to build consensus, lead discussions, and support stakeholders across functions, regions, and seniority levels.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community .
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 5-10%

Experience and Education Requirements:

• Typically requires a Bachelor’s degree and a minimum of 8-12 years of related experience.
• At this level a graduate degree may be desirable with 4 years of related experience.

Remote Workplace: Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our Flex workplace option.

Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at talentacquisition@dexcom.com.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at talentacquisition@dexcom.com.

Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

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