Administrative Operations Manager

West Lafayette, IN | Full-time | In person

Pay: $70,000–$85,000 per year, depending on experience

We're seeking an experienced operations leader—not someone looking to take the next step into management. This position is designed for candidates who have already successfully led teams, improved business processes, and been accountable for operational performance.

We’re hiring an Administrative Operations Manager for our West Lafayette funeral home and cemetery, one of our busiest and fastest-growing locations. This is a hands-on, customer-facing job, not a quiet desk job. You’ll run the administrative side of a high-volume office and work closely with sales, funeral directors, grounds, and memorial staff to keep things accurate and on schedule—from the first customer contact through the service, burial, and follow-up.

We need someone who can keep a busy office organized, solve problems as they arise, and ensure families are taken care of and paperwork is done right.

What you’ll do

• Own the operational performance of the administrative department: contracts, records, scheduling, customer follow-up, and interment coordination.
• Review contracts, discounts, deposits, trust and insurance paperwork, customer files, and memorial orders for accuracy and completeness.
• Verify burial paperwork, locations, and grave spaces before any work is done.
• Coordinate between sales, funeral directors, grounds, and memorial staff so nothing falls through the cracks.
• Build simple checklists, follow-up systems, and deadline-tracking to reduce recurring mistakes.
• Handle escalated customer issues with professionalism and good judgment.
• After training, supervise and develop the administrative team here as well as part-time administrator at a nearby location.

What we’re looking for

• Minimum 3 years of progressive management experience leading professional teams with direct responsibility for employee performance, operational results, and process improvement.
• Experience conducting performance evaluations, coaching employees, managing workloads, addressing performance concerns, and building high-performing teams.
• Strong organization and follow-through, with the ability to juggle interruptions and competing priorities.
• Comfort reviewing contracts, files, and detailed paperwork.
• Good communication across departments and personalities, including strong sales personalities.
• Solid computer skills and willingness to learn our industry systems.

A bachelor’s degree isn’t required—experience and proven leadership matter more.

You’ll do well here if you:

• Like being the person who keeps a busy place organized and moving.
• Can pivot at a moment’s notice without getting overwhelmed.
• Would rather solve a problem than explain why it can’t be done.
• Can hold people accountable and still be easy to work with.
• Want a role with room to grow as we build out the admin side of the business.

This probably isn’t the right fit if you:

• Want a quiet desk job with few interruptions.
• Need every process mapped out before you’ll act.
• Avoid difficult conversations or holding staff accountable.
• Don’t like working closely with a sales team.

Benefits

Health insurance, life insurance, 401(k) with matching, paid time off, employee discount, and a referral program.

Details

Education: Bachelor's degree preferred. Equivalent management experience will be considered.

Travel: Limited local travel between West Lafayette and a nearby location. Broader travel isn’t routinely expected, but limited travel to other locations in Indiana may be needed.

Work Location: In person—West Lafayette, IN.

Pay: Up to $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program

Application Question(s):

• • This is a busy, fast-paced location. What’s your experience in a similar environment?

Education:

• Bachelor's (Preferred)

Experience:

• Operational Leadership or Administrative Leadership: 3 years (Required)

Ability to Commute:

• West Lafayette, IN 47906 (Required)

Work Location: In person