Key Essential Functions and Accountabilities of the Job (as skills acquire)

Optometry Assistant

• Room and screen patients for the providers, perform optical and point of care lab testing.

• Accurately document in a timely manner.

Optical

• Assist patients with optical orders: optical benefits verification, frame selection, measurements, order entry, payment collection, order verification, dispensing (glasses and contacts) in-person or by mail, adjustments, repairs, and warranty replacements.

• Assist with inventory management: ordering, cleaning, returns and frame placement.

• Assist with approval and reconciliation of invoices for timely payment.

Imaging

• Acquires ocular imaging: photos, ocular coherence tomography, visual fields, topography.

• Enters images into medical record for provider review.

Administrative Support

• Assist with triage, tracking and scheduling of referred, recalled or diabetic patients.

• Assist with phones, directing/answering patient questions and paperwork.

• Work with Referral Care Coordinators, providers and/or clinics to facilitate patient referrals.

• Order and maintain office and medical supplies.

Other Functions

• Always maintain patient confidentiality.

• Work collaboratively to meet the needs of the patients and organizational goals.

• Other duties as assigned.

Knowledge of

• Knowledge of medical and ophthalmic terminology.

• Knowledge and demonstrated use of customer service principles.

• Knowledge and demonstrated use of safety and infection control principles.

Skills in

• Customer service, time management and organization.

• Computer use with a high degree of accuracy and detail orientation.

• Verbal and written communication.

Ability to

• Ability to multi-task and work independently in fast paced environment.

• Ability to learn and maintain optometry assistant competencies.

• Ability to problem-solve and use conflict resolution skills to develop and maintain good working relations with other staff and departments.

Travel Required

• Required to accompany optometrist on field trips, 3-6 weeks per year.