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Job Summary

PATIENT CARE ASSOCIATE - UNIT COORDINATOR / 24 HOUR NIGHTS / BWH POSTPARTUM

GENERAL OVERVIEW

Reporting to the Nursing Director, the Patient Care Associate/ Unit Coordinator will function in a dual role while providing direct and indirect patient care as well as administrative and operational support for the assigned unit. When assigned in the PCA role you will be performing duties of direct and indirect patient care, functioning under the direction of the Registered Nurse (RN) and as a member of the unit-based patient care team. The PCA is responsible for supporting the RN with clinical tasks, including, but not limited to: glucometry, EKGs, phlebotomy and vital signs. In addition, the PCA is responsible for responding to the needs of patients and family members and takes a proactive role in the efficient operation of the unit. When assigned in the Unit Coordinator role the UC functions under the general direction of the Operations Manager and as a member of the Unit Based Patient Care Team. The UC is responsible for the following duties, including but not limited to, answering unit phones, scheduling patient tests and appointments, maintaining all medical records, coordinating discharges, and preparing diet sheets. The Unit Coordinator is responsible for greeting and receiving visitors and responding to needs of patients and family members and taking a proactive role in the efficient operation of the unit.

PRINCIPAL DUTIES AND RESPONSIBILITIES
The following is a list of duties that are to be performed under the general direction of an RN. This list is not all inclusive and depending on the unit assigned, may vary based on the patient population served:

CLINICAL: 1. Assists patients with activities of daily living (ADLs), including but not limited to: bathing, feeding, toileting, dressing, and grooming. Will prepare/set-up patients for meals and snacks and will assist patient during meals, when necessary. Care will be provided for both adult and newborn patients. 2. Anticipates the individual needs of patients regarding ADLs, within the plan of care established by the registered nurse. 3. Adapts standard ADL care to the unique needs of each patient, within the plan of care established by the nurse. 4. Maintains familiarity with expected patient outcomes of all tasks performed, recognizes situations requiring RN notification. 5. Maintains thorough understanding of activity and equipment within working environment, including the application of precautions. 6. Measures and records non-invasive vital signs and patient weights. 7. Performs EKGs in accordance with Hospital/Departmental standards. 8. Performs glucometry procedure in accordance with Hospital policies and procedures. 9. Collects and records patient data, including intake/output, glucometry, and guaic check. 10. Assists patients with physical therapy (range of motion and exercises ordered by Physical Therapy), deep breathing, coughing, and ambulation. 11. Completes procedure setup and clean up, and assists during procedures. This may include assisting the RN during an infant circumcision. 12. Performs simple dressing changes on patients. 13. Functions as a patient observer under the direction of the registered nurse. 14. Performs unit-specific clinical duties, including, but not limited to, chest physical therapy, placing patients on telemetry. 15. Performs phlebotomy procedures in accordance with Hospital policies and procedures. 16. Performs fingerstick procedure in accordance with Hospital policies and procedures. 17. Assist with specimen collection.

SERVICE: 1. As a member of the Patient Care Team, the PCA ensures that the patient and family members are attended to in a caring and attentive manner, responding to the needs of patients/family members in a timely manner and maintaining a patient and family focus at all times. 2. Works cohesively as a member of the patient care team, anticipating the needs of team members, as well as the patient. 3. Establishes and maintains a positive relationship with each patient, family and team member. 4. Answers call lights and responds to patient requests promptly. 5. Consistently maintains confidentiality/privacy of all patients. 6. Maintains hospital service standards, with particular attention to personal/behavioral, staff teamwork, and patient-staff interaction guidelines.

NON-CLINICAL: 1. Responsible for escorting patients/families upon being discharged from unit. 2. Ensures that patient has full instructions of home care or needs post-discharge. 3. Transports patients and/or equipment to other areas of the hospital, when needed. 4. Maintains patient rooms, including changing bed linens, etc., when needed. 5. Orders and maintains non-perishable supplies in unit nourishment station and food cabinets. The Patient Care Associate/Unit Coordinator is expected to perform all other direct and indirect patient care duties and responsibilities as assigned.

ADMINISTRATIVE AND OPERATIONAL SUPPORT
The following is a list of duties that are to be performed under the general direction of the Operations Manager. This list is not all inclusive and depending on the unit assigned, may vary based on the patient population served: 1. As a member of the Patient Care Team, the UC is responsible for ensuring that the patient and family members are attended to in a caring and attentive manner. The Unit Coordinator is responsible for responding to the needs of the patient/family members in a timely manner and maintains a professional and friendly demeanor at all times. The Unit Coordinator will work cohesively as a member of the Patient Care Team, and will take a proactive role in ensuring the smooth and efficient operation of the unit. 2. Responsible for greeting all patients and families and providing a complete unit orientation and responding to initial questions from family member and patients. 3. Responds to the individual needs of patients/families. 4. Maintains hospital service standards, with particular attention to personal/behavioral, staff teamwork, and patient-staff interaction guidelines. 5. Responsible for answering, coordinating and managing all phone calls to the unit. Places pages and phone calls upon request of clinical staff. 6. Coordinates all paperwork coming onto unit, including all fax referrals. 7. Prepares and maintains all patient medical records in a neat and orderly manner; properly label each page and file laboratory and other information in individual record. 8. Responsible for scheduling all patient diagnostic tests, appointments, and consults, upon direction of physician or RN. Arranges patient escort and transport services. 9. Coordinates all logistics of patient discharge, including checking on family notification, transportation, equipment, prescription, and follow-upappointments. 10. Perform clerical duties to admit, transfer, and discharge patients. Make certain that patient record/chart, information plate, personal belongings, and requisitions accompany the patient on transfers. 11. Prepares all diet order sheets and submits for approval from physician or RN. 12. Act as a liaison and assist in problem solving with ancillary services and all other departments which provide services or have an effect on unit activities. 13. Provides back up coverage for patient transport, including escorting discharge patients/family.On a daily basis, monitors and ensures that Advance Care Directives are up to date and in the patient chart. The UC is expected to perform all other administrative and operational support duties, as assigned.

Education High School Diploma or Equivalent preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Nursing Assistant [LNA - New Hampshire] - New Hampshire Board of Nursing preferred Experience Healthcare experience 1-2 years required Knowledge, Skills and Abilities - Ability to multitask and handle stress crisis situations effectively. - Demonstrated knowledge of medical terminology required. - Demonstrated typing skills and computer experience required. - Good interpersonal, organizational, and oral and written communication skills required. - Ability to lift and transport patients using the appropriate physical technique in a safe manner for the patient and self according to Safe Patient Handling Guidelines.

Additional Job Details (if applicable)

Onsite

45 Francis Street

24

Regular

Evening (United States of America)

Pay Range

$ - $26.58/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

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