What You Will Do

• Conduct outbound calls to patients to complete patient intake calls
• Manage patient scheduling, appointments, and follow-ups
• Handle medical records, data entry, and documentation in EHR systems
• Monitor, triage, and respond to incoming member messages
• Ensure all patient records are accurately entered into the EHR system and update them as needed
• Ensure compliance with HIPAA regulations and maintain patient confidentiality
• Provide general administrative support to care team and patients
• Manage patient tasks to ensure timely documentation and communication for all patients

Qualifications

• Proven experience as a medical assistant, virtual medical assistant, or administrative support role in a healthcare setting
• Experience working with GI conditions preferred
• Experience working in a remote setting
• Experience making out-bound calls to patients
• Strong familiarity with electronic health records (EHR) systems (e.g., Epic, eCW, gGastro)
• Experience in message triaging, charting, or medical documentation
• Excellent communication and interpersonal skills, both written and verbal
• Strong organizational and time management abilities
• Ability to work independently and handle multiple tasks efficiently
• Familiarity with telemedicine platforms is a plus.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.