DEPARTMENT: SWC COMMUNITY HEALTH CENTER

F ACILITY: Tift Community Health Clinic

WORK TYPE: Full Time

S HIFT: Daytime

Serves in various clerical & certified yet non-licensed clinical capacities to help maintain the efficiency and effectiveness of the physician practice. Responsibilities may include phlebotomy, sustaining patient flow on clinic days by triaging patients and performing basic vitals to load patients into exam rooms, scheduling hospital tests and follow-up appointments, maintaining patient’s current demographic information, and performing other duties assigned by practice manager.

* Effectively performs basic vital signs and loads exam rooms.

• Effectively schedules diagnostic tests ordered by practitioner.
• Schedules needed follow-ups and referrals for patients.
• Answers phone calls; provides assistance to patients, referring physician offices, and others who may call; transfers call to appropriate personnel and/ or takes messages.
• Assists in ordering office or medical supplies as requested.
• Ensures patient confidentiality
• Demonstrates the ability to be flexible and organized as well as function under stressful conditions.
• Consistently completes all assignments in a timely manner, is thorough and appropriately detailed.
• Communicates clearly and appropriately with physician and manager.
• Assumes responsibility and accountability for individualized judgments and actions.
• Demonstrates courtesy and respect towards patients and family members.
• Keeps abreast of pertinent federal, and state regulations and laws and Tift Regional Health System, Inc. (“TRHS”) policies as they presently exist and as they change or are modified.
• Understands and adheres to: TRHS’ compliance standards as they appear in TRHS’s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy; and HIPAA and TRHS policies regarding privacy and security of protected health information.
• Demonstrates the ability to perform tasks that meet the age-specific requirements of the persons, patients, vendors, and staff that the employee is charged to interact with as required by the position.
• Offers suggestions on ways to improve operations of department and reduce costs.
• Attends all mandatory education programs.
• Improves self-knowledge through voluntarily attending continuing education/certification classes.
• Maintains required competency levels as identified in written exams, skills checklists, skills labs, annual safety and health requirements as well as service excellence education hours requirements.
• Cross-trains in order to better assist co-workers and to provide maximum efficiency in the department.
• Volunteers/participates on hospital committees, functions, and department projects.
• Manages resources effectively.
• Reports equipment in need of repair in order to extend life of equipment and removes malfunctioning equipment out of service with timely reporting to the appropriate personnel.
• Makes good use of time so as to not create needless overtime.
  

* High School Diploma or Equivalent

One (1) year of hospital or physician practice experience preferred. Certification or competency in phlebotomy preferred.