Responsible for verification, precertification, and obtaining coverage on all applicable procedures requiring certification, all other insurance or non-……
The Patient Access Scheduling Representative is responsible for ensuring the efficient flow in the daily operations, customer service on phones, appointment……
Answers telephone calls, uses personal computer and other business machines extensively. Tasks include the entry of patient/guarantor information in the patient……
Minimum one (1) year experience in medical field (Medical Assistant, Customer Service. Must have a minimum of 1 year of customer service in any field and have……
Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations.…
Receives incoming phone calls related to all aspects of scheduling and coordination of patients and resources. Promotes adherence to scheduling practices.…
Responsible for meeting telephone system metrics and any other productivity standards set by the department, which may include length of call, length of answer……
Provide aforementioned services for various service lines and modalities across the organization per physician orders/referrals and / or customer calls or……
Must have working knowledge of Windows based computer environment and typing skills. Handle all scheduling requests according to physician and authorization……
Initiates and receives phone calls from patients (some transferred from clinical Departments) aimed at accurately completing insurance FSC/Plan information at……
The Access Navigation Center (ANC) is an inbound, fast-paced, high-volume center with an average of 6,000 calls per day. Complete call and registration audits.…
Functions as a system super user and is proficient utilizing snap board, case requests/procedures, ambulatory chart, ancillary orders, telephone encounters,……
Acts as a productive/professional member of the central scheduling/patient services team., Any other duties and responsibilities as assigned by management.,……
Cross-trained to offer coverage for front desk reception and registration per department need. Responsible for patient visit scheduling, acquiring patient/exam……
Cross-trained to offer coverage for front desk reception and registration per department need. Responsible for patient visit scheduling, acquiring patient/exam……
May serve as receptionist for patients. Associate degree in business, Healthcare, or related field (preferred). Reviews and updates schedule daily.…
Answers telephone and either responds to inquiry or directs caller to appropriate personnel. Dependability - Follows instructions, responds to management……
Routes calls to appropriate clinics, support services, or community resource when needed. JOB OVERVIEW: The Patient Resource Representative position is……
Answers telephones for department, prioritizes, screens, and redirects calls. Responds to calls including patients, physicians, physicians’ office staff, peers,……
In the role of Pre-Registrar Scheduler, you will be responsible for receiving phone calls and fax requests to schedule patients for outpatient tests.…
Answers high volume of incoming calls promptly, courteously, and in a caring friendly manner, ensuring outstanding customer service at all times.…
Responsibilities may include greeting and registering patients, gathering and entering appropriate demographic and insurance/billing information, verification,……
WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion,……
Excellent customer service and telephone etiquette. Schedules outpatient procedures via telephone with patients and offices in a courteous, professional manner.…
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The hours will be 8a-5p, one late night (1030a-7p) and an UC weekend rotation.
JOB SUMMARY: The primary purpose of this position is to schedule patient appointments, verify and load insurance, and ensure patients are registered in a timely and accurate manner. This position is staffed during clinic hours with support needed with weekend rotation, evening hours, and Urgent Care coverage.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Greeting patients in a friendly manner and answer any questions that may arise
Schedule provider appointments following clinic protocols
Schedule ancillary appointments including audiology, immunization, & lab
Verify all patient insurances per protocols
Verify demographic information, load patient insurance, request required information through pre-registration process, attach appropriate forms, and scan documents as necessary
Coordinate EMR messages
Obtain signatures on required forms such as PHI, release of records, and HIPAA
Receive and process patient same day payments and copays
Coordinate return to clinic notices
Adjust provider schedules as needed on a daily basis
Collaborating with healthcare professionals
Support evening, weekend rotation, and Urgent Care hours
Organize and maintain a clean efficient workspace and patient lobby
Perform other duties as assigned
SUPPLEMENTAL DUTIES AND RESPONSIBILITIES:
Remain punctual, reliable, and available for late coverage if applicable
Maintain a positive and respectful attitude while supporting the clinic vision
Work effectively under pressure in a fast pace environment
Remain flexible and adapt to changes in work priorities and procedures
Maintain a neat and well groomed professional appearance
Work independently using good judgment and prioritization skills
Attend relevant training sessions and departmental meetings
Abide by clinic protocols, ergonomic recommendations, and OSHA standards
Maintain confidentiality of all clinic information acquired through employment
Establish and maintain positive working relationships with patients, providers, internal personnel and personnel from other facilities
Adhere to the philosophy and provide comprehensive care according to a patient centered healthcare clinic
WORKING CONDITIONS:
Subject to interruptions, imposed deadlines and frequent problem-solving activities
Subject to hostile and emotionally upset patients, staff, and outside agencies
Standard office environment
PHYSICAL DEMANDS:
Abide by ergonomic recommendations of the position
Must possess sight/hearing senses or use prosthetic devices that will enable these senses to function adequately
Sit for several hours
Subject to lifting and carrying supplies averaging 25 pounds
Repetitive motions involving use of phone and keyboard
EDUCATION:
Minimum: High School Diploma or equivalent
Desired: Post-secondary education or training in a health care setting
EXPERIENCE:
Minimum: One year in a customer service oriented position
Desired: Experience in a clinical setting
KNOWLEDGE:
Ability to work independently and multitask effectively
Excellent verbal and written communication skills
Knowledge of medical terminology desired
Knowledge of health care insurance
Working knowledge of PC, Windows & Microsoft Office
The minimum salary is $37K and the max salary is $45K.
$37K – $45K/yr (Glassdoor est.)
$41K
/yr Median
Hudson, WI
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