Pre-Release Coordinator

Location: Hybrid (Remote with occasional in-person meetings based on operational needs)
Reports To: Clinical Operations Supervisor
Compensation: $55,000–$68,000 annually
Role Type: Full-Time
Language Requirement: English required | Spanish preferred

Who We Are

Esteem Health is a mission-driven mental health organization dedicated to making compassionate, high-quality behavioral health care accessible to the people who need it most.

We believe meaningful care starts with connection. Every conversation matters. Every relationship matters. And every successful transition has the power to change the course of someone's life.

Our team brings heart, humility, accountability, and a deep commitment to serving individuals and families with dignity.

The Role

Leaving incarceration is one of the most vulnerable transitions a person can experience.

As a Pre-Release Coordinator, you'll help individuals prepare for that transition by making sure they aren't leaving with only uncertainty—but with appointments scheduled, services connected, resources identified, and a plan they understand.

Working primarily by phone and video, you'll become a trusted point of contact for participants before release. You'll coordinate healthcare services, connect people to community resources, communicate with correctional partners and care teams, and help ensure nothing falls through the cracks before someone returns home.

This is an operational coordination role—not a clinical position. You'll spend your time building relationships, solving problems, organizing complex moving pieces, and helping multiple organizations work together around each participant.

If you're energized by meaningful work, thrive in organized but fast-changing environments, and enjoy helping people navigate complicated systems, we'd love to meet you.

What You'll Do

As a Pre-Release Coordinator, you will:

• Build rapport with participants through virtual outreach before release.
• Learn each participant's priorities and coordinate healthcare and community services that support a successful transition.
• Schedule appointments and facilitate warm handoffs with Enhanced Care Management (ECM), medical providers, behavioral health providers, substance use treatment programs, and community organizations.
• Monitor release dates, transfers, changing circumstances, and participant engagement throughout the pre-release process.
• Serve as the central communication hub between participants, correctional partners, internal care teams, health plans, providers, and community organizations.
• Keep accurate, timely documentation across CRM, scheduling, referral, and communication platforms.
• Manage multiple participants simultaneously while balancing deadlines, changing priorities, and quality expectations.
• Participate in ongoing training, quality improvement initiatives, and team collaboration.

You're a Great Fit If You...

• Enjoy building trust with people from diverse backgrounds.
• Stay calm when plans change unexpectedly.
• Love creating order from complexity.
• Are naturally organized and dependable.
• Communicate clearly and professionally with a wide variety of people.
• Can balance compassion with accountability.
• Enjoy working independently while remaining connected to a collaborative team.

Minimum Qualifications

• High school diploma or equivalent.
• One or more years of experience in care coordination, case management, healthcare, behavioral health, social services, community programs, client navigation, or another high-touch service role.
• Strong organizational and time-management skills.
• Excellent written and verbal communication.
• Comfortable learning and using multiple technology platforms including CRM, EHR, scheduling, documentation, and video-conferencing systems.
• Ability to manage confidential information responsibly.
• Ability to prioritize competing responsibilities while maintaining attention to detail.

Preferred Qualifications

We're especially excited to meet candidates who have experience with:

• Care coordination or case management
• Justice-involved populations
• Reentry services
• Medi-Cal, CalAIM, or Enhanced Care Management
• Behavioral health or substance use treatment systems
• Community resource navigation
• Trauma-informed and person-centered care
• Healthcare documentation systems
• Bilingual English/Spanish communication

Work Environment

This position primarily provides participant engagement virtually through phone and video.

This is a primarily remote position, with occasional in-office work for team meetings, training, collaboration, or operational needs. Travel to correctional facilities is not a part of this role.

Because release dates, participant needs, and community resources change frequently, this position requires flexibility, adaptability, and strong communication skills.

Compensation & Benefits

We believe taking care of our team is part of taking care of our community.

Full-time employees enjoy:

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Company-paid life insurance
• Paid time off
• Ongoing professional development and training
• Opportunities for growth within a rapidly expanding organization

Pre-Employment Requirements

Employment is contingent upon successful completion of a background check due to the nature of this role and its coordination with correctional partners and protected health information.

Why Esteem Health?

We're building something different.

At Esteem Health, you'll work alongside people who genuinely care about one another, believe in second chances, embrace continuous learning, and are committed to improving behavioral healthcare across California.

We know the work isn't always easy—but it's meaningful, collaborative, and deeply rewarding.

If you're looking for a mission-driven career where your organization, communication, and compassion can make a lasting impact, we'd love to hear from you.

Job Type: Full-time

Pay: $55,000.00 - $68,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person