AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Do you like helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping these groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success?

Amazon is seeking a Linux/Unix Systems Administrator/Engineer with the ability to automate day to day tasks and develop/build software and/or services from the ground up. A good candidate must have strong Linux/Unix Systems Administration knowledge, including shell scripting, and a proficiency in at least one development language. They must be able to think at “Amazon scale” to solve problems in permanent, sustainable, and scalable ways. With an eye toward utilizing the best solution over the quickest solution.

At Amazon scale, Network Engineers rely on an ever increasing number of tools to manage thousands of network devices that support AWS services. Our Systems Team manages the hundreds of tools/services and components that the Network Engineers rely on to keep the network operational. This includes systems that track loss and incident correlation, scaling and building of new and existing network devices, and a full suite of monitoring tools. Many of these tools provided integrations with one another to give a broad to in depth view of the status of the network and aid in troubleshooting.

The Systems Development Engineers on the team are responsible for maintaining the network tools/systems described above within US GovCloud and other US Government air gapped regions. This includes troubleshooting problems with systems and services, regular deployment of new versions of the systems and their subcomponents, deployment/system validation and testing, service monitoring, standing up new services/tools, etc. The team works with many different internal Software Development teams to drive improvement of the systems/services within the team's scope. It is important to be able to work collaboratively and independently to investigate and document issues and create solutions to solve them at scale.

Do you:

• Calmly and quickly diagnose and fix critical systems failures in high pressure situations?

• Manage and grow innovative, production-quality tools to solve real operational problems, in Python, Perl, Ruby, Shell, Java, etc.?

• Investigate complicated technical issues scientifically and thoroughly, and assist in fixing them so they don't come back?

• Understand how a modern, cloud-hosted application stack works from top to bottom?

• Know how to provide technical solutions to real business problems in a global organization?

If you’re a customer-focused System/DevOps Engineer who would like to contribute to a critical success story, we would love to hear from you! Over a million customers rely on Amazon Web Services (AWS) network for building and running their applications and businesses. Our customers success depends on our world-class network infrastructure, and our network depends on our systems team!
Physical requirements:

• Must be able to work in a 24x7 team on call rotation, with ability to drive into workplace for critical events/needs.

• The ability to sit in front of computer during scheduled work hours with appropriate breaks while maintaining a high level of alertness and attention to detail.

• Travel to data center/systems sites and Amazon/customer offices as needed.

• Experience dealing with customers during problem resolution and operating efficiently under pressure

This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities
Our engineers collaborate across diverse teams, projects, and environments to have a firsthand impact on our global customer base. You’ll bring a passion for innovation, data, search, analytics, and distributed systems. You’ll also:

• Solve challenging technical problems, often ones not solved before, at every layer of the stack.
• Design, implement, test, deploy and maintain innovative software solutions to transform service performance, durability, cost, and security.
• Build high-quality, highly available, always-on products.
• Research implementations that deliver the best possible experiences for customers.

A day in the life
As you design and code solutions to help our team drive efficiencies, you’ll create metrics, implement automation and other improvements, and resolve the root cause of software defects. You’ll also:

• Build high-impact solutions to deliver to our large customer base.
• Participate in design discussions, code review, and communicate with internal and external stakeholders.
• Work cross-functionally to help drive business decisions with your technical input.
• Work in a startup-like development environment, where you’re always working on the most important stuff.

About the team
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.