Help Build the Future of Wellness Education

Auratherapy is redefining how people experience wellness through Aura Readings, aromatherapy, and our proprietary technology platform, ATOS (Auratherapy Technical Operating System).

We’re looking for an exceptional educator, trainer, and customer experience professional who wants to help build—not simply maintain—an entirely new category in wellness.

This is not a traditional retail position.

It’s a hybrid leadership role that combines retail operations, education, certification, technology, luxury hospitality, customer experience, business implementation, and travel.

You’ll be based in Asheville, North Carolina, home to both our flagship retail studio and the future Aura Sanctuary—our national center for education, certification, and immersive wellness experiences.

If you enjoy teaching, coaching, presenting, solving problems, and helping people succeed, this could become one of the most rewarding opportunities in the wellness industry.

This role owns the consistency and quality of the Auratherapy experience across retail stores, certification programs, wholesale partners, and future locations. Working at the intersection of retail operations, education, technology, and customer experience, this leader helps transform Auratherapy from a founder-led company into a scalable operating system.

Why This Role Exists

Our Asheville studio isn’t just a retail store.

It’s our innovation lab.

Every customer interaction helps us refine how Auratherapy experiences are delivered before they’re standardized and rolled out to future retail locations, wholesale partners, luxury spas, resorts, and certified practitioners.

You’ll spend time working directly with customers because that’s where the best ideas come from.

You’ll then turn those insights into repeatable systems, stronger training, better customer experiences, and more successful business implementations.

As Auratherapy grows, you’ll become one of the company’s primary experts responsible for ensuring our experience can be delivered consistently anywhere in the world.

This role is designed for someone who wants to build something—not simply inherit it. Your work will influence every future Auratherapist, every certified practitioner, and every partner who delivers the Auratherapy experience.

The Retail Lab

Working in the Asheville retail studio is an essential part of this position.

The store is where we test, refine, and improve every aspect of the Auratherapy experience—from customer onboarding and retail workflow to Aura Reading quality, product recommendations, merchandising, and operational efficiency.

Regular retail shifts are expected because they provide the real-world insights that become the foundation of our training, certification, and implementation programs.

The store isn’t simply where we serve customers.

It’s where we develop the future of Auratherapy.

What You’ll DoDeliver Exceptional Customer Experiences

You’ll work scheduled retail shifts performing Aura Readings, educating customers, recommending products, and creating memorable wellness experiences.

Your role in the store isn’t simply to sell—it’s to observe, improve, and continually elevate how the customer journey is delivered while helping customers discover products and rituals that support their wellness goals.

Become the Expert in ATOS

You’ll become the company’s technical expert on the Auratherapy Technical Operating System (ATOS)—our proprietary operating platform for delivering Aura Readings and personalized wellness experiences.

ATOS encompasses every stage of the customer journey, including:

• Customer onboarding
• Booking systems
• Point-of-sale workflows
• Aura Reading methodology
• Chakra assessment
• Personalized product recommendations
• Ritual education
• Customer follow-up
• Retail operations
• Revenue optimization
• Business implementation
• Operational SOPs
• Training documentation

You’ll become the primary expert responsible for understanding, demonstrating, maintaining, and teaching the ATOS Method.

Like a Solutions Consultant in a technology company, you’ll demonstrate the platform to prospective partners, certification candidates, and wholesale clients, helping them understand both the customer experience and the business opportunity behind Auratherapy.

Train the Next Generation of Auratherapists

You’ll become one of Auratherapy’s lead educators.

Responsibilities include:

• Onboarding new Auratherapists
• Coaching and mentoring readers
• Conducting quarterly reader evaluations
• Monitoring reading quality and consistency
• Standardizing service delivery
• Improving SOPs and training materials
• Supporting remote coaching and evaluation
• Traveling to other locations, including Miami, as needed

Our objective is to create a repeatable methodology that allows every customer to receive an exceptional experience regardless of location.

Lead Certification Programs

As our certification business grows, you’ll progressively assume responsibility for the planning, facilitation, and execution of practitioner certification programs.

You’ll work alongside our founders while gradually taking ownership of curriculum execution, logistics, facilitation, classroom experience, and continuous improvement.

Our long-term goal is for this position to become the operational leader of Auratherapy Certification.

Support Wholesale & Luxury Hospitality Partners

Travel to luxury spas, wellness resorts, retailers, and hospitality partners implementing the Auratherapy experience.

Responsibilities include:

• Launching new Aura Reading programs
• Training client teams
• Supporting business implementation
• Recommending merchandising strategies
• Training teams on product integration
• Optimizing customer experience
• Helping partners successfully commercialize the Auratherapy experience

Your role is to help transform training into profitable, repeatable business success.

Product Education

Our products are an extension of every Aura Reading.

You’ll become one of the company’s leading product educators, helping both customers and partners understand how personalized product recommendations and rituals complete the Auratherapy experience.

Technology & Systems Stewardship

You’ll serve as the steward of the systems that power the Auratherapy experience.

Responsibilities include:

• Maintaining Aura Reading technology
• Managing equipment and inventory
• Ensuring systems remain operational
• Identifying technical improvements
• Supporting new software and hardware rollouts
• Monitoring system performance
• Helping improve the ATOS platform over time

Represent the Brand

You’ll represent Auratherapy at:

• Retail events
• Trade shows
• Certification programs
• Wholesale partner launches
• Community events
• Corporate presentations

Whether you’re speaking with a first-time customer or presenting to executives from a luxury hospitality brand, you’ll represent Auratherapy with professionalism, confidence, warmth, and credibility.

Who Thrives Here

This role is ideal for someone who loves teaching just as much as serving customers.

You enjoy presenting to groups, coaching individuals, solving problems, and helping businesses succeed. You’re equally comfortable facilitating a certification class, demonstrating technology, mentoring a new Aura therapist, or guiding a customer through a transformational retail experience.

You are naturally curious, highly organized, and continuously looking for ways to improve systems and processes.

Most importantly, you’re comfortable representing a premium brand and have the confidence to hold the room—whether you’re leading a classroom, presenting at a trade show, or meeting with executives from luxury hospitality and wellness organizations.

You’re Likely a Great Fit If You…

• Love teaching, coaching, mentoring, and developing people.
• Enjoy presenting to groups and facilitating workshops.
• Have strong executive presence and naturally command a room.
• Learn technology quickly and enjoy becoming the expert.
• Think like both an educator and a business builder.
• Love creating premium customer experiences.
• Enjoy travel and new environments.
• Are comfortable working in luxury hospitality and wellness environments.
• Can confidently engage with everyone from first-time customers to CEOs.
• Thrive in structured systems while continually improving them.
• Are energized by helping others grow and succeed.

Backgrounds That Translate Well

Exceptional candidates may come from a variety of industries, including:

• Luxury spa leadership or education
• Hospitality training or operations
• Luxury retail leadership
• Beauty brand education
• Learning & Development
• Corporate training
• Customer Success
• Solutions Consulting
• SaaS implementation
• Product demonstrations
• Professional education
• Adult learning
• Experience design
• Retail operations
• Public speaking or facilitation

Experience in wellness, beauty, hospitality, technology, or premium consumer brands is especially valuable.

Travel & Schedule

This position is based in Asheville, North Carolina.

Candidates must be able to work regular retail shifts while maintaining flexibility to support:

• Evening and weekend events
• Retail operations
• Certification programs
• Trade shows
• Wholesale partner implementations
• Occasional travel to Miami and other client locations

Flexibility is an essential part of this role.

Compensation & Growth

Salary: $68,000–$75,000 annually, based on experience.

This is a full-time, salaried leadership position with a 120-day introductory period.

You report directly to the founders.

Following successful completion of the introductory period, employee becomes eligible for a performance-based annual bonus tied to operational excellence, training outcomes, certification growth, partner success, and overall business performance.

As Auratherapy expands, this role offers significant opportunities for advancement in education, certification, customer experience, operations, and partner success. Future responsibilities may include ownership of practitioner certification consultations, demonstrations, and enrollment support, along with broader leadership responsibilities across the organization.

This position is designed to grow alongside the company and offers the opportunity to become one of Auratherapy’s most influential leaders.

If you’re excited by the opportunity to help define how Auratherapy is taught, implemented, and scaled—and to build the operating system behind an emerging wellness brand—we’d love to meet you.

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• Paid time off

Application Question(s):

• How many years of Wellness and Fitness Services experience do you currently have?
• Are you comfortable commuting to this job's location?
• This is a training role + retail role. Have you ever done either?
• Are you interested in Energy work, Reiki or Healing?
• This role requires some travel to high end spa and resorts to train Spa teams. Are you comfortable traveling up to 40%?
• Are you willing to relocate to Asheville?
• Would you be comfortable leading groups in professional environments like a Spa or Wellness Center

Education:

• Bachelor's (Required)

Work Location: In person