About Enjoin

At Enjoin, the work you do matters. We partner with hospitals and health systems across the country to improve documentation accuracy, strengthen compliance, and ensure the care delivered is accurately and completely represented.

What sets us apart is our deep clinical and coding expertise, combined with advanced analytics and workflow-driven technology, enabling us to identify high-impact opportunities and deliver meaningful, measurable outcomes. Our team of 200+ professionals, supported by a national network of practicing physicians, clinical reviewers, coding experts, and documentation specialists, works together to drive that impact every day.

In a complex healthcare environment where even small documentation gaps can create real financial and compliance risk, your work helps ensure every patient’s story is fully and accurately captured—supporting better care, stronger outcomes, and appropriate reimbursement.

Our Culture

At Enjoin, we are committed to delivering high-quality work that makes a real impact—while creating an environment where people feel supported, valued, and able to grow. We believe strong results come from strong teams, and we invest in both.

You’ll work alongside high-performing, collaborative teams that value clear communication, thoughtful problem-solving, and follow-through—where people take pride in their work and support one another in doing it well. We create space for individuals to develop their skills, expand their expertise, and take on meaningful opportunities.

We are proud to be Great Place to Work Certified for three consecutive years—and even more proud of the experience our team members have every day.

Job Summary

The Client Operations Partner (COP) serves as a strategic advisor and operational partner to healthcare clients participating in Enjoin's DRG Assurance program. This role combines project management, clinical documentation improvement (CDI) expertise, client consulting, and operational analysis to help hospitals optimize documentation practices, improve reimbursement accuracy, and strengthen compliance outcomes.

Working closely with client leadership, CDI teams, coding professionals, and Enjoin physicians, the Client Operations Partner leads implementation efforts, evaluates program performance, identifies improvement opportunities, and delivers education that supports sustainable documentation and revenue cycle outcomes. This highly collaborative, client-facing role requires strong relationship management, healthcare operations knowledge, and the ability to manage multiple projects simultaneously.

What You’ll Do

• Serve as the primary operational partner for assigned DRG Assurance clients, building strong relationships and ensuring a positive client experience.
• Lead implementation and ongoing management of client engagements, including project planning, workflow development, milestone tracking, and issue resolution.
• Conduct program assessments, workflow evaluations, and gap analyses to identify opportunities for CDI and operational improvement.
• Collaborate with Enjoin physicians and internal stakeholders to review findings, analyze trends, and present actionable recommendations to client leadership.
• Analyze DRG Assurance results, denial trends, documentation patterns, and operational metrics to support improved program performance.
• Provide education and guidance to CDI specialists, coding teams, physicians, and hospital leadership regarding documentation integrity, query practices, DRG assignment, and quality outcomes.
• Assist clients in developing sustainable CDI workflows, processes, and reporting structures that support long-term success.
• Support operational reporting, client presentations, and executive-level communications regarding program outcomes and opportunities.
• Partner with Enjoin's Operations team on data analytics initiatives, chart selection activities, and special projects.
• Maintain compliance with HIPAA, regulatory requirements, and company policies while supporting continuous quality improvement initiatives.
• Participate in occasional client site visits, conferences, and industry events as needed.

Qualifications

Required

• Bachelor's degree or Associate degree in Health Information Management, Nursing, or another healthcare-related field.
• RN or RHIA credential required.
• Minimum of 10 years of healthcare experience in Clinical Documentation Integrity (CDI), coding, nursing, revenue cycle, or related healthcare operations.
• Strong understanding of ICD-10-CM/PCS coding, DRG reimbursement methodologies, clinical documentation requirements, and healthcare quality measures.
• Experience providing education and guidance to clinicians, coders, CDI specialists, or healthcare leadership.
• Proven ability to manage multiple priorities, projects, and client relationships in a fast-paced environment.
• Excellent communication, presentation, analytical, and problem-solving skills.

Preferred

• CCDS, CDIP, CCS, or similar healthcare documentation/coding certification.
• Experience supporting or leading CDI, DRG Assurance, coding, revenue integrity, or documentation improvement programs.
• Experience developing or managing CDI programs in acute care or ambulatory settings.
• Leadership or management experience overseeing CDI or coding teams.
• Experience working with Epic, Cerner, 3M, Solventum, Power BI, or similar healthcare technology platforms.
• Experience presenting operational, financial, or performance metrics to executive leadership, physicians, and clinical stakeholders.
• Consulting, client-facing, or vendor partnership experience within healthcare organizations.

Why Enjoin

At Enjoin, we offer a comprehensive and thoughtful total rewards package designed to support our team members both professionally and personally:

• Competitive compensation and performance-based bonus opportunity
• Comprehensive benefits package including medical, dental, and vision coverage
• 401(k) with company match
• Generous PTO package plus 8 paid holidays
• 100% remote work environment with company-provided equipment
• Professional development and growth opportunities, including leadership training and internal mobility
• Recognition programs and performance-based rewards aligned to our values
• Employee wellness resources and discount programs through our benefit offerings
• Supportive onboarding experience designed to set you up for success (“white glove” onboarding)
• A collaborative, people-first culture recognized for three consecutive years as a Great Place to Work

Work Environment and Expectations

• Fully remote, Monday through Friday during standard business hours
• Must maintain a secure workspace and high-speed internet connection
• Use of company-issued equipment required
• Maintain strict HIPAA compliance and confidentiality
• Demonstrate accountability, professionalism, and proactive communication

Hiring Process

• Recruiter phone call
• Video interview with Hiring Manager (camera on required)

Equal Opportunity Statement

Enjoin is committed to fostering a diverse and inclusive workplace. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Pay: $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance
• Work from home

Experience:

• inpatient CDI: 10 years (Required)
• DRG assurance: 5 years (Required)

License/Certification:

• RN License (Required)

Work Location: Remote