Job Overview
We are seeking a dynamic and detail-oriented Dental Receptionist to join our vibrant dental team. In this pivotal role, you will be the first point of contact for patients, providing exceptional customer service while managing a variety of administrative tasks. Your energy and professionalism will ensure smooth clinic operations, accurate record-keeping, and a welcoming environment for all patients. The ideal candidate is enthusiastic, highly organized, and possesses a strong background in medical office management and dental terminology.

Duties

• Greet patients warmly and efficiently manage patient check-in and check-out processes using EMR (Electronic Medical Records) systems such as Eaglesoft.
• Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification processes including Medicare and other third-party payers.
• Schedule appointments accurately utilizing medical scheduling software like Meditech or Athenahealth, ensuring optimal clinic flow.
• Collect payments, process co-pays, and perform medical collections with attention to detail and adherence to HIPAA regulations.
• Maintain comprehensive medical records, review documentation for accuracy, and ensure compliance with HIPAA standards.
• Manage multi-line phone systems with professional phone etiquette, directing calls efficiently and responding to patient inquiries promptly.
• Support clinical staff by preparing patient intake forms, updating medical histories, and assisting with documentation review.

Skills

• Proven experience in a medical or dental office setting with strong knowledge of dental terminology and medical billing procedure a plus.
• Proficiency in Eaglesoft a plus but not required. Will train the right person for the position.
• Familiarity with HIPAA regulations to ensure patient confidentiality at all times.
• Excellent customer service skills combined with professional phone etiquette and effective communication abilities.
• Strong computer skills including typing, Microsoft, Word, Excel, and health information management software.
• Ability to verify insurance benefits accurately and handle complex billing inquiries confidently.
• Bilingual skills are a plus to serve diverse patient populations effectively.
• Previous clinic or dental office experience is highly preferred but not requirred. Join us in delivering outstanding dental care by providing exceptional administrative support! We value energetic professionals who are committed to creating a positive experience for every patient while maintaining the highest standards of accuracy and professionalism in our busy clinic environment.

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off

Work Location: In person