Job Title: Medical Front Desk Concierge

Location: Kirkland and Bellevue, WA

Job Type: Full-Time

Schedule: Monday–Friday, 7:45 AM–4:15 PM

Join the Team at Newvue Medical

At Newvue Medical, we believe every patient deserves an exceptional experience from the moment they contact our office. As a premier plastic surgery, bariatric surgery, dermatology, aesthetics, and wellness practice, we combine advanced medical care with concierge-level customer service to help patients look and feel their best.

We're looking for a polished, organized, and enthusiastic Medical Front Desk Concierge to be the welcoming face of our practice. This is more than a traditional receptionist role—you'll create exceptional first impressions, coordinate patient care, support our providers, and help ensure every patient receives a seamless, five-star experience.

If you're passionate about hospitality, healthcare, and delivering outstanding customer service, we'd love to meet you.

Position Overview:

As our Medical Front Desk Concierge, you'll serve as the first and last point of contact for patients. You'll oversee scheduling, patient registration, financial transactions, and daily front office operations while providing concierge-level service that reflects Newvue Medical's commitment to excellence.

Key Responsibilities:

Patient Experience:

• Welcome every patient with warmth, professionalism, and personalized service
• Create a welcoming, concierge-style experience from check-in through check-out
• Verify patient demographics, insurance information, and required paperwork
• Maintain HIPAA compliance and patient confidentiality

Scheduling & Patient Coordination:

• Schedule consultations, follow-up appointments, and treatments for our plastic surgery, bariatric surgery, dermatology, aesthetics, and wellness providers
• Optimize provider schedules while minimizing gaps
• Manage appointment confirmations, cancellations, waitlists, and move-up lists
• Respond promptly to new patient inquiries and referrals
• Re-engage canceled appointments through phone and text outreach

Financial Responsibilities:

• Collect copays, consultation fees, outstanding balances, procedure payments, and surgical deposits
• Process retail skincare and product purchases
• Upload signed financial agreements and surgical quotes
• Balance daily transactions accurately

Administrative Support:

• Answer incoming phone calls with professionalism
• Process incoming faxes and electronic documentation
• Organize patient photographs and electronic medical records
• Assist with patient surveys and medical records requests
• Support providers and clinical staff with administrative needs

Office Operations:

• Maintain a clean, organized, and welcoming reception area
• Stock coffee station, lobby amenities, and office supplies
• Assist with inventory, laundry, dishwasher, and general office upkeep
• Complete daily opening and closing procedures
• Help keep the practice running efficiently

Practice Growth:

• Educate patients on provider recommendations, products, and treatment options
• Support patient retention through exceptional service and follow-up
• Help create an outstanding experience that encourages referrals and long-term relationships

What We're Looking For

Required Qualifications:

• Minimum 1 year of medical front office, medical receptionist, or patient-facing customer service experience
• Excellent communication and interpersonal skills
• Strong organizational skills with exceptional attention to detail
• Ability to multitask in a fast-paced environment
• Professional appearance and positive attitude
• Comfortable handling financial transactions
• Reliable, dependable, and team-oriented

Preferred Qualifications:

• Experience in plastic surgery, dermatology, aesthetics, bariatric surgery, cosmetics, or other specialty medical practices
• Experience with eClinicalWorks (ECW) or another electronic medical record (EMR) system
• Hospitality, luxury retail, hotel, or concierge customer service experience
• Knowledge of medical scheduling and insurance verification
• Bilingual in Korean and English is highly preferred to support communication with our diverse patient community.
• Bilingual candidates (Korean/English) are highly encouraged to apply.

Pay: $24.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• On-the-job training
• Opportunities for advancement
• Paid orientation
• Paid sick time
• Paid time off

Application Question(s):

• Bilingual in Korean and English is highly preferred to support communication with our diverse patient community.

Experience:

• medical front office or medical receptionist: 1 year (Required)

Ability to Commute:

• Kirkland, WA 98033 (Required)

Work Location: In person