Wave Plastic Surgery & Aesthetic Laser Center is an aggressively growing Aesthetic Clinic, specializing in advanced anti-aging techniques, plastic surgery, and non-invasive cosmetic treatments. Lead by our founder, Dr. Peter Lee, a trainer/instructor to fellow plastic surgeons both nationally and internationally, we currently have 4 surgeons and operate 5 locations in California.

The ideal candidate will have experience working in a plastic surgery or medical spa office, we are willing to train the right candidate.

We are currently hiring front desk employees and back office Medical Assistants for our San Francisco & San Mateo location. We are hiring for full-time only, the schedule is Tuesday through Saturday from 9am-6pm.

Job Responsibilities:

• Serve as the primary point of contact for patients, providing courteous, timely, and professional communication from initial inquiry through post-treatment follow-up;
• Assist other providers with their patients and the practice's needs as directed;
• Coordinate patient scheduling, consultations, and appointments in collaboration with medical providers to ensure efficient clinical operations;
• Collect and verify patient demographic, medical history, and consent information in compliance with HIPAA and other applicable privacy laws;
• Prepare and organize patient charts and records in the electronic medical record (EMR) system prior to clinical encounters.
• Provide patients with information regarding available aesthetic services, procedures, pre- and post-treatment care instructions, and expected outcomes, as directed by licensed providers;
• Support patients in understanding treatment plans and assist in addressing non-clinical questions or concerns;
• Ensure patients are informed of fees, payment options, and applicable policies in a clear and professional manner.
• Coordinate communication between patients, clinical staff, and management to support seamless care delivery;
• Maintain and update patient records accurately and confidentially in accordance with clinic policies and regulatory requirements;
• Assist in managing provider schedules, treatment room readiness, and inventory of supplies to support operational efficiency;
• Process patient payments, invoices, and financial transactions in accordance with practice policy and applicable law.
• Adhere to all practice policies, procedures, and professional standards, including infection control, patient confidentiality, and workplace safety protocols;
• Assist with maintaining compliance documentation and audit readiness, including patient consent forms and recordkeeping;
• Promptly report any adverse events, patient complaints, or operational concerns to the appropriate supervisor or compliance officer.
• Maintain a professional appearance and demeanor consistent with the image and standards of the practice;
• Participate in staff meetings, training sessions, and continuing education opportunities as required;
• Represent the practice with integrity and discretion in all patient and community interactions.

Job Requirements:

• Previous experience as receptionist/patient care coordinator- Medical setting preferred
• Bilingual in Mandarin is preferred

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Application Question(s):

• Are you available to work full-time, Tuesday - Saturday from 9am-6pm?

Language:

• Mandarin (Preferred)

License/Certification:

• Certified Medical Assistant (Preferred)

Ability to Commute:

• San Mateo, CA 94401 (Required)

Work Location: In person