ABOUT WSS:

WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values, and largest selection of athletic, dress, fashion, and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers.

Founded in Southern California in 1984 by entrepreneur Eric Alon, all WSS stores feature a unique retail format that displays every style and size. This allows customers to browse on their terms, in a hassle-free environment, engaging the friendly and knowledgeable sales staff when they choose. The success of this business model has allowed WSS to continue its rapid expansion into new markets. WSS currently operates stores throughout California, Nevada, Arizona, Texas and Florida. In October 2021 WSS was acquired by Foot Locker, Inc. WSS is now proudly one of Foot Locker’s banners under the WSS name.

WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

OVER V I EW

RES P ONS I BIL I TIES

Driving Results

· Coach and demonstrate WSS business objectives (Customer Service Focus by, Greeting the Customer, Knowing the Business, Proper Pricing, Having Product Availability, Asset Protection, Ensuring Safety and Maintaining the Exterior of the Store, Cashwrap, and Back Office)

· Continuously motivate Team Members to meet assigned sales and productivity goals

· Demonstrate an in-depth knowledge of the merchandise; ensure Team Members are fluent in all aspects of product knowledge

· Demonstrate sales leadership for Team Members by playing an active role on the sales floor

· Collaborate with other members of Management to identify opportunities to support sales

· Analyze reports and data to determine the needs of the business and collaborate with the Store Manager to set business strategies

Exceeding Customer’s Expectations

· Oversee and lead the team to ensure they are greeting every customer, creating connections, and build loyalty

· Effectively handle customer issues; continuously improve overall customer satisfaction

Operational Excellence

· Maintain a clean, neat, and organized store by directing Team Members to complete tasks on the sales floor, the parking lot and back office

· Monitor and verify incoming/outgoing product deliveries

· Ensure cash handling procedures are properly followed including cash drops, bank deposits and bank runs

· Assist in staffing and scheduling properly to maintain adequate floor coverage and maintain payroll budget

· Educate team on and enforce all appropriate personnel policies, labor laws and security and safety procedures

· Assist in controlling store expenses and maintaining budgets; maximize expenses

Developing World Class Teams

· Assist with recruiting, interviewing and selection process of Team Members

· Train, coach and develop Team Members in all areas of the business

· Hold team accountable for their performance; provide coaching and consults with Store Manager to deliver counseling

· Provide effective, open, and consistent communication on store goals during team rallies while recognizing positive employee performance through the #YouAreWSS Recognition Program

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to:

ü Bend and twist at the waist, stoop, crouch, crawl, climb, balance, kneel or squat while maneuvering boxes into place as needed

ü Stand or walk at least 8 (eight) hours in each day

ü Lift up to 50 lbs. from ground level to above shoulders repeatedly over the course of the shift

ü Climb a step stool or ladder

ü Communicate effectively in person and on the phone

POSITION TYPE AND EXPECTED HOURS OF WORK

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

ü Excellent communication skills to connect effectively with customers and co-workers

ü Models team values which support our core values and company culture

ü Excellent leadership, organizational and time management skills

ü Possess a self-starter attitude

ü Exhibit proficiency in computer programs used by the Company including but not limited to: Microsoft Office, POS systems, and time keeping systems

ü Ability to understand financial reports

ü Ability to analyze problems and provide practical solutions

ü Ability to perform basic math functions including adding, subtracting, multiplying, and dividing numbers to operate the register, make change, count inventory, complete Daily MOD tool, etc.

ü Ability to stand/walk for approximately 8-10 hours per day

ü Proven track record of delivering exceptional customer service

ü Ability to recognize strategic opportunities and carry out behaviors that lead to increased KPI’s

ü Ability to coach, challenge and develop a team to grow professionally and achieve a common goal

ü Available approximately 40 hours per week; able to work flexible hours necessary to manage and support the store effectively, including weekends, inventory nights and holidays as needed

ü Available to relocate within a 25-mile radius based upon the needs of the business

REQUIRED EDUCATION/ EXPERIENCE

ü High school diploma: some college preferred

ü Retail management experience

ü Internal Candidates: Must successfully complete the Assistant Manager-In-Training Program

WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values, and largest selection of athletic, dress, fashion, and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers.

Founded in Southern California in 1984 by entrepreneur Eric Alon, all WSS stores feature a unique retail format that displays every style and size. This allows customers to browse on their terms, in a hassle-free environment, engaging the friendly and knowledgeable sales staff when they choose. The success of this business model has allowed WSS to continue its rapid expansion into new markets. WSS currently operates stores throughout California, Nevada, Arizona, Texas and Florida. In October 2021 WSS was acquired by Foot Locker, Inc. WSS is now proudly one of Foot Locker’s banners under the WSS name.

WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

QUALIFICATION REQUIREMENTS

To perform this job successfully, the candidate must be able to multi-task and prioritize work in a fast-paced environment. This individual must be a self-starter who needs little to no guidance. The requirements above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/ EXPERIENCE

• Must be 18 years or older.
• High School or GED equivalent
Previous experience in security, asset protection, and/or retail a plus.

PHYSICAL DEMANDS

• Bend and twist at the waist, stoop, crouch, crawl, climb, balance, kneel or squat, as needed
• Stand or walk at least 8 (eight) hours each day/shift
• Capability to lift and carry up to 50 pounds
• Climb a step stool or ladder
Communicate effectively in person and on the phone.

POSITION TYPE AND EXPECTED HOURS OF WORK

• Excellent communication skills to connect effectively with customers and co-workers
• Models team values which support our core values and company culture
• Exhibit proficiency in computer programs used by WSS including but not limited to: Microsoft Office, Point of Sale systems, Inventory Management systems and Time Keeping systems
• Ability to analyze problems and provide practical solutions
• Available to relocate within a 25-mile radius based upon the needs of the business
• Available to work a variety of hours, including nights, weekends, and holidays
Proficient in conflict resolution and skilled in de-escalation techniques

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.