Primary
Job Duties:

• Maintains birthday reservations and prepares contracts as negotiated
• Supervises and schedules birthday party hosts and hostesses
• Hires, develops, and trains party hosts and hostesses
• Operates POS system in order to manage bookings, transactions, and deposits
• Orders and maintains adequate inventory for party supplies
• Partners with Sales and Marketing leaders to develop a marketing plan to drive more party sales
• Manages call back logs, reaching out to previous years’ bookings for rebooking
• Maintains open communication with management of scheduled events
• Initiates post-party follow-ups and referral process to ensure product and services exceeded expectations
• Assists and supports party reservationists on all birthday related questions and concerns
• Creates a fun and enthusiastic environment for all guests and team members

Physical Requirements:

• Standing for long periods of time with frequent bending and turning
• Must be able to lift 40 lbs
• Must be comfortable climbing on a ladder
• Must be able to communicate with guests and deliver instructions

Special Requirements:

• Must be at least 18 years old
• Must possess a valid Food Handler’s Certificate or other similar license per local code

Standard Company Expectations:

• Goes beyond the normal expectations without compromising the company mission, vision and values.
• Demonstrates the ability to be courteous and accountable in all situations.
• Responding to guests’ special requests in a courteous and accountable fashion.
• Monitors the consistency of the product provided to all guests.
• Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers.
• Cooperates with all team members when assigned additional tasks and listens to others with compassion.
• Seeks knowledge from multiple sources and learns from past experiences for future development and growth.
• Maintains uniform standards.

Please note that the company validates every applicant's right to work in the United States through the E-verify system. Also, in order to maintain the safety of our guests and team members, the company will process a background check upon hire. The results of E-verify and the background check could dictate your employment with the company. We appreciate your compliance and understanding regarding these matters.