Claims Manager

Reports to: Personal Lines Vice President

Location: Biddeford, ME

Why Us

At Rousseau Insurance Agency, we’re more than a workplace—we’re a third-generation, family-owned agency that believes in meaningful work, lasting client relationships, and a healthy work-life balance. If you thrive in a collaborative, supportive environment and enjoy helping people, we want to hear from you!

Why This Role

We are seeking a Claims Manager to report directly to the Personal Lines Vice President. In this full-time role, you will lead the charge in facilitating efficient claims resolutions (80%) while providing specialized loss control support to clients (20%). This role combines problem-solving, relationship management, and real impact.

In this role, you will:

· Guide clients through the claims process in a timely manner with empathy and expertise

· Advocate for clients on coverage denials, Reservation of Rights letters and high-exposure settlements

· Build relationships that foster client and carrier trust, loyalty, and long-term retention

· Partner with producers and the Commercial Lines Manager to develop tailored risk management strategies for clients

· Stay current on legal, regulatory and market changes that may impact claims and ability to mitigate risk

· Keep client records up to date in AMS360 or claims database with accurate notes and activity

· Provide input to the Partners on how to improve coverage language or limits based on claim outcome and emerging risks

· Conduct risk assessments and loss analyses

· Collaborate with insurance carriers on renewal negotiations

What We Offer

· Starting salary of $60,000+, depending on experience

· Medical, dental, and vision insurance

· Life and disability insurance

· 401(k) with employer contributions

· Generous PTO + paid holidays

· Paid volunteer time

· Paid continuing education & bonuses for earning designations

· A supportive team that celebrates your success and invests in your future

What You Need to Bring

• Active Property & Casualty Producer and/or Adjuster license (required)
• Preferred credentials: CIC, AIC, CRM
• Technical expertise in Property & Casualty coverage lines
• Experience as a Claims Manager 5+ years
• Strong communication skills and negotiation skills to achieve favorable claim outcomes and influence carrier decisions on behalf of clients
• Ability to thrive in a fast-paced team environment
• Self-motivated with a demonstrated ability to problem solve and manage time effectively
• Highly organized and detail-focused
• Professional, friendly, and patient demeanor
• Ability to travel occasionally for large claims and loss control meeting

Are You Ready?

If you're ready to grow your career in a place where you're supported, challenged, and appreciated—we’d want to hear from you. To apply, email your resume to Matt Rousseau at mrousseau@rousseauinsurance.com.

Rousseau Insurance Agency is an equal opportunity employer. Opportunities for employees and applicants for employment are made without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. Rousseau Insurance Agency is an equal opportunity employer. We welcome applicants from all backgrounds.

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off

Experience:

• property casualty insurance: 5 years (Required)
• property/ casualty claims: 5 years (Required)

License/Certification:

• Property & Casualty License (Preferred)

Ability to Relocate:

• Biddeford, ME 04005: Relocate before starting work (Required)

Work Location: Hybrid remote in Biddeford, ME 04005