Specific Responsibilities of Cashiers

Customer Service & Cashiering

• Maintain awareness of and acknowledge customers standing in line; proactively call for back up as needed.
• Check out all purchases efficiently and accurately, ring prices and PLUs correctly and into the appropriate department. Fix any mistakes with the help of PIC or managers.
• Comply with regulations regarding SNAP benefits/EBT cards, and alcohol sales.
• Assist other cashiers with customer service tasks, i.e., bagging groceries, selling memberships and related paperwork, returns, special orders and carryout.
• Be familiar with Co-op policies and department products to better answer customer questions referring unresolved inquiries or problems to a manager or shift supervisor.
• Be informed about the benefits of membership and provide customers with membership materials as requested.
• Help customers with placing and picking up special orders, as designated.
• Provide information to the Front End Service Manager or Front End Assistant Manager regarding price discrepancies.

Cash Responsibilities (when in closing and opening shifts, as directed)

Both opening and closing:

• Ensure that the key to the count room and cash drawers is always secure and never shared.
• Maintain security of store during shift, ensuring that store is opened and closed following security procedures; ensure that cash cabinet remains locked.
• Count and verify accuracy of cash box and all drawers, complete excel logs and ensure cash is always secure.

Co-Go Duties – as assigned

• Review, prioritize, and manage curbside orders as they are placed.
• Remain informed utilizing communication log; communicate effectively with teammates, Front End Service Managers, ROPs Director, Scan, and Produce Staff to ensure smooth operations.
• Select online order items in a timely, efficient, and careful manner following the Co-Go standards to ensure order quality.
• Provide excellent, proactive service answering phone calls and contacting customers as necessary.
• Use a digital tool in selecting and check-out processes, communicate, document, and troubleshoot issues.
• Properly bag and/or package orders, safely transport to and from staging area, and load orders to customer vehicles.
• Organize, clean, and prepare staging area(s); comply with company regulations/standards for product freshness, food safety, and sanitation.

Other

• Assist in stocking and facing departments throughout the store as directed to ensure a clean, abundant, and inviting atmosphere for customers.
• Follow all safety procedures.
• Complete other duties as assigned.