Junior Ai Specialist

Location: Peurto rico

Employment Type: Full-Time

About the Role

We are looking for a passionate and ambitious Junior AI Specialist to join our growing AI and Digital Innovation team. This is an excellent opportunity for a recent graduate or early-career professional looking to build a career in Conversational AI, Generative AI, and Intelligent Automation.

You will work alongside experienced AI Specialists, Software Developers, and Solution Architects to design, develop, test, and optimise AI-powered customer engagement solutions for enterprise contact centre environments. This role offers hands-on exposure to leading conversational AI platforms including Amazon Connect, Genesys, OpenAI GPT, Anthropic Claude, and cloud-based AI services.

If you're excited about Artificial Intelligence, Large Language Models (LLMs), chatbots, voicebots, and Natural Language Processing (NLP), we'd love to hear from you.

Key Responsibilities

Conversational Ai Development

• Support the design and development of conversational AI solutions, including chatbots and voicebots.
• Assist in creating conversation flows, dialogue trees, and customer journeys that deliver intuitive user experiences.
• Apply user-centric design principles to improve customer interactions across conversational platforms.

Ai Development & Platform Configuration

• Configure and maintain AI solutions on platforms such as Amazon Connect, Genesys, and Twilio.
• Assist in developing, training, and refining Natural Language Understanding (NLU) models.
• Support Prompt Engineering initiatives by testing and documenting prompts for Large Language Models (LLMs), including OpenAI GPT and Anthropic Claude.
• Assist with AI integrations and workflow automation using cloud-based technologies.

Testing & Quality Assurance

• Execute functional, regression, and conversational testing of AI solutions.
• Validate chatbot and voicebot performance for accuracy, usability, and customer experience.
• Capture, analyse, and document user interactions to support continuous optimisation.
• Identify issues and recommend improvements to conversational flows.

Analytics & Performance Monitoring

• Monitor AI performance, customer engagement, and operational metrics.
• Compile reports and dashboards to measure solution effectiveness.
• Support data-driven optimisation using conversational analytics and reporting tools.

Collaboration & Documentation

• Work closely with AI Specialists, Developers, Business Analysts, and Product Teams.
• Assist with gathering business requirements and translating them into AI solution enhancements.
• Maintain technical documentation, testing artefacts, and knowledge repositories.
• Participate in Agile ceremonies including sprint planning, stand-ups, retrospectives, and reviews.

Minimum Requirements

Education

• Bachelor's Degree in:
  • Computer Science
  • Artificial Intelligence
  • Software Engineering
  • Information Technology
  • Computer Engineering
  • Data Science
  • or a related discipline

Experience

• 0–2 years of experience in Artificial Intelligence or Software Development through:
  • Graduate programmes
  • Internships
  • Academic projects
  • Personal AI projects
  • Research projects
• Experience developing conversational AI solutions, chatbots, voice assistants, or NLP applications is advantageous.
• Personal projects such as Discord bots, Telegram bots, AI assistants, or LLM integrations are highly desirable.

Technical Skills

Exposure to or knowledge of:

Ai & Conversational Technologies

• Conversational AI platforms
• Chatbots and Voicebots
• Natural Language Processing (NLP)
• Natural Language Understanding (NLU)
• Prompt Engineering
• Large Language Models (LLMs)

Ai Platforms

• Amazon Connect
• Genesys Cloud
• Twilio

Programming

• Python
• JavaScript

Nlp Frameworks

• Rasa
• Dialogflow
• Microsoft Bot Framework
• Similar conversational AI frameworks

Cloud Platforms

• AWS
• Microsoft Azure

Speech Technologies

• Amazon Polly
• Amazon Transcribe
• Google Speech APIs
• Azure Speech Services
• Speech-to-Text (STT)
• Text-to-Speech (TTS)

Development Tools

• Git
• GitHub
• REST APIs
• JSON
• Agile methodologies

Key Competencies

• Passion for Artificial Intelligence and emerging technologies
• Strong analytical and problem-solving abilities
• Curiosity and willingness to learn
• Excellent verbal and written communication skills
• Strong attention to detail
• Team-oriented mindset with the ability to collaborate across technical and business teams
• Ability to manage multiple priorities in a fast-paced environment
• Continuous improvement mindset

Preferred Qualifications

The following would be advantageous:

• AWS Cloud Practitioner or AI-related certifications
• Microsoft Azure AI Fundamentals (AI-900)
• Google Cloud AI certifications
• Experience with conversational AI testing or Quality Assurance
• Understanding of multilingual conversational AI solutions
• Portfolio or GitHub repository showcasing AI, chatbot, automation, or LLM-based projects
• Exposure to Machine Learning concepts and AI model evaluation
• Knowledge of prompt optimisation and LLM experimentation

Why Join Us?

This role provides an exceptional opportunity to launch your career in one of the fastest-growing areas of technology. You'll gain practical experience working with enterprise AI platforms, Generative AI solutions, cloud technologies, and industry-leading conversational AI tools while collaborating with experienced professionals on innovative customer engagement solutions.

If you're eager to shape the future of AI-powered customer experiences and grow your skills in a collaborative, innovative environment, we'd love to hear from you.