• JOB SUMMARY

In this role, the Lifecycle Service & Aftermarket Sales Specialist is responsible for driving sales performance, profit targets, and customer satisfaction across a multi-state U.S. territory. The position focuses on the development and sale of parts, services, maintenance agreements, and integrated lifecycle and turnkey service solutions across the installed base.

Acting as a consultative sales partner and primary commercial point of contact, this role supports opportunities from initial customer need assessment and quotation through order intake, service coordination, and commercial close-out. In addition, the position supports the Aftermarket Sales and Service team by coordinating service activities, managing complaint-related service cases, and ensuring a consistent, high-quality customer experience.

The ideal candidate works independently in a dynamic service environment and demonstrates strong communication, organizational, and problem-solving skills with a clear customer- and solution-oriented mindset. The role operates within the guidelines established by the Aftermarket Sales Manager and/or the Director of Service and Aftermarket Sales and adheres to all company procedures, quality standards, and ISO 9001:2015 processes when representing HUBER Technology.

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  ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs other work-related duties as assigned.

• Proactively manage and develop the assigned aftermarket territory by identifying customer needs, growth opportunities, and potential for parts, services, maintenance contracts, and integrated service solutions.
• Act as a consultative sales partner to customers by assessing technical and operational requirements, advising on service strategies, lifecycle solutions, and total cost of ownership, and building long-term customer relationships.
• Develop, prepare, and present accurate quotations for parts, services, maintenance agreements, upgrades, refurbishments, turnkey service solutions, and complaint-related service work in a timely and professional manner.
• Drive the commercial sales process from opportunity identification through order intake, including follow-up, clarification of scope, and alignment of technical, commercial, contractual, and quality-related aspects.
• Support the commercial coordination of sold services, complaint-related service orders, and service projects by ensuring clear definition of scope, deliverables, timelines, and commercial terms, and by coordinating with Project Coordination, Field Service, Parts, and Accounting.
• Manage and support customer complaints from complaint order entry through service execution and completion, ensuring timely resolution, transparent customer communication, and proper documentation.
• Monitor ongoing service projects and complaint cases from a commercial perspective, proactively identify deviations, risks, or change requirements, and initiate additional service, parts, or change-order opportunities as appropriate.
• Ensure timely and accurate invoicing and commercial project closeout in close collaboration with the Accounting department.
• Actively contribute to the creation of service success stories, reference reports, and other marketing-related activities by providing project input, customer feedback, and commercial insights in coordination with Marketing and Management.
• Collaborate closely with the Aftermarket Sales Manager and cross-functional teams to resolve escalated customer, commercial, project-related, or quality issues.
• Maintain strong organizational standards, technical knowledge, and compliance with all applicable safety policies, company guidelines, and ISO 9001:2015 processes, while actively contributing to team and company goals.

This position has no supervision responsibilities

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  WORK ENVIRONMENT

Office: Administrative - computer and telephone usage. Microsoft Office. Operation of basic office equipment and machinery; such as, fax machines, copiers and printers.

Shop/Job Site: Periotic exposure to warehouse/shop. Exposure to undesirable field elements at treatment plants or contractors site.

Tradeshow: Various cities within the territory.

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  PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a Full-Time position. Standard days and hours of work are Monday – Friday, main office hours of business are 8 AM-5PM. Flex schedules may apply.

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  TRAVEL

Travel primarily consists of customer site visits and occasional visits to authorized sales representatives within the assigned territory.

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  REQUIRED EDUCATION, EXPERIENCE AND SKILLS