At Hometress, our goal is to exceed your expectations by providing your home or business with the utmost respect and care that you can trust and depend on. If you can’t feel the pleasant freshness in your environment, is your space really clean? We know you’ll have that “Ahhh…” experience when the job is done. Our trained house cleaning professionals take pride in providing our clients with the necessity of a healthy, clean environment to live and work in. Feeling safe and comfortable in your environment allows you to relax and take the focus away from worry.

Key Responsibilities

• Serve as the primary point of contact for inbound inquiries across phone, email, chat, and social platforms, ensuring timely and professional responses.
• Assist customers with questions, estimates, booking confirmations, rescheduling, cancellations, and follow-ups, maintaining a calm and customer-first approach at all times.
• Support sales operations by managing lead inquiries, sending quotes, and guiding customers through the booking process with accuracy and confidence.
• Coordinate closely with cleaners and internal team members to confirm schedules, coverage, and last-minute changes to ensure smooth service delivery.
• Maintain accurate and up-to-date customer and cleaner records, including CRM updates and internal tracking sheets.
• Prepare basic daily or weekly reports related to inquiries, bookings, cancellations, and customer feedback.
• Provide ongoing administrative and operational support, including file organization, message handling, and internal communication tasks as assigned.

Qualifications

• Prior experience in sales support, operations assistance, receptionist work, customer service, or administrative roles.
• Strong written and verbal communication skills with a professional, clear, and confident tone.
• Excellent multitasking and organizational skills, with the ability to manage competing priorities in a fast-paced environment.
• Confident phone presence and a strong customer-service mindset.
• Comfortable working with CRM systems, Google Workspace, spreadsheets, and online scheduling tools.
• Ability to work independently in a remote setup while maintaining accountability, reliability, and professionalism.

About You

You are detail-oriented, solution-driven, and confident communicating with customers. You take ownership of your responsibilities, follow through on tasks, and stay organized even when things move quickly. You’re proactive, dependable, and able to work with minimal supervision while contributing positively to a sales and operations team.