Store Manager

Employment Type: Full Time
Supervisor: Regional Manager

Job Description

Store Managers are accountable for the store’s overall performance and for maintaining the Theisen’s Brand. They achieve store goals by driving sales through visual merchandising, marketing events, and customer experience. They are responsible for leading and managing associates to provide exceptional customer service while managing all activities associated with the front and back end of the store. Effective Store Managers are able to establish a positive, energetic work environment while maximizing productivity and profitability by improving sales and minimizing expenses.

Qualifications

• Bachelor’s degree in a business-related field preferred
• Minimum 2 years of retail management experience preferred

Key Responsibilities

• Observe needs of customers through merchandising, stock levels, prompt service, refunds and sales
• Train and maintain knowledgeable sales associates
• Be aware of competitive pricing and create loyal customers through association
• Provide face to face contact with customers by maintaining presence on sales floor, interact and assist both customers and associates throughout entire store, and provide prompt attention
• Use financial reports to better understand the scope of the business as well as recognize course changes needed based on information the financials may depict
• Monitor mystery shopper report to meet company standards
• May be required to perform tasks normally required of associates in every classification including, but not limited to, driving forklift, load outs, changing tires, and running cash registers
• Analyze store financials to maintain accountability of the store budget.
• Tour stores with Assistant Managers and Floor Supervisors and provide direction to maintain Theisen’s Brand standards
• Attain ultimate customer satisfaction through training of associates and follow up on all customer complaints
• Work with Assistant Managers and Floor Supervisors to manage discontinued merchandise control and shrinkage
• Perform daily walking tour of store to ensure all areas meet Theisen’s Brand standards and to assign duties
• Establish and follow through on priorities that arise and produce timely results in areas not meeting company standards
• Monitor cashier functions, review return slips daily, oversee problems with cash (over and short) and review layaway and special orders
• Maintain proper staffing needs, follow hiring procedures, and maintain consistent disciplinary action
• Complete the weekly payroll process
• Perform associate evaluations – review performance of all associates annually
• Order stock replenishment of direct vendors
• Review housekeeping departments and public areas (lobby, restrooms, parking lot), oversee receiving room operations, small engine repair, and defective and layaway areas.
• Maintain OOS program to company standards
• Monitor seasonal transition, inventory prep, and all other potential product movement throughout the store
• Attend community functions to maintain a positive image of Theisen’s in the community
• Review and visit competition and report finding to Regional Manager
• Review product selection and collect suggestions from customers and associates to suggest additions and deletions to the product mix
• Review promotions and upcoming ads to insure proper staffing and merchandise requirements
• Follow through on duties assigned by Executives and Regional Manager
• Other duties as assigned by manager

Required Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Results driven
• Demonstrated skills in leadership, training and motivating to help contribute to the growth and development of associates
• Strategic, ambitious, passionate and autonomous
• Ability to ready and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Exhibit a high level of integrity and business ethics to handle sensitive and confidential information
• Proficient in Word, Excel, Outlook and Power Point, as well as knowledge of spreadsheets and database software
• Excellent written and verbal communication skills and the ability to effectively express ideas or instructions to others
• Ability to professionally interact and communicate with individuals at all levels of the organization
• Excellent organizational skills with the ability to plan, prioritize and organize a diversified workload with multiple priorities
• Ability to work well under pressure with strong attention to detail
• Excellent analytical, decision making, and problem-solving skills
• Experience with accounting, forecasting, projections and spreadsheet analysis
• Interpersonal skills including enthusiasm, courtesy, empathy, flexibility, and patience
• Possess a positive attitude, good listening skills and an outgoing personality
• Ability to calculate figures and amounts; such as discounts, percentages, and volume
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to innovate or create a solution to perceived problems
• Knowledge of, or experience in constructing, maintenance, electrical, repairing, and plumbing, forklift and pallet jack operations helpful but not required

Physical Demands

Frequent physical demands include lifting up to 25 lbs., walking, standing, bending, reaching, dexterity and light grasping. Occasional physical demands include lifting up to and over 50 lbs., climbing stairs, squatting, and firmly grasping. The associate is required to talk and hear. Must be able to work required shifts including nights and weekends, and maintain attendance standards. Specific vision abilities required by this job include vision adequate for the incumbent to perform the responsibilities and functions of the job efficiently. The associate must have the manual dexterity to manually operate and use a computer/cash register and/or RF.

Work Environment and Working Conditions

Work will normally be performed inside of the store facility; however, some work may occasionally be performed outside in conditions ranging from cold below 32 degrees to heat above 100 degrees. The work environment is usually fast paced with regular deadlines and sales expectations. Extreme noise and vibrations may occasionally be experienced. Associates may be subjected to hazards such as burns, cuts, electrical, explosive, and mechanical. Due to the nature of the work, associates may be exposed atmospheric conditions such as dust fumes, odors, and poor ventilation. For the safety of our associates, all associates may be required to wear protective devices from time to time, depending on the job/task being performed.

Benefits

Part-Time and Full-Time Eligible:

• Competitive match on 401K
• PTO
• Holidays
• Birthday-off with pay
• Associate discount and many other benefits

Full-Time Also Eligible:

• Health insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Short-term and long-term disability

Company Culture and Values

At Theisen's, our company culture is built on a foundation of respect, collaboration, and service to our communities. We believe in putting Customer First, working together as One Connected Team, and always finding ways to Give Back. These three pillars guide how we approach our work and interact with each other every day.

We are committed to fostering an inclusive and supportive environment where every associate is valued and encouraged to grow. At Theisen's, we strive to make a positive impact on our customers, our communities, and each other, creating a workplace where hard work, dedication, and innovation are celebrated.

Theisen’s is proud to be an Equal Opportunity Employer. We do not discriminate against any associate or applicant for employment based on race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, disability, status as a veteran, or any other federal, state, or local protected class.