• Paid Training
• Daily Pay available
• SafeSplash® Brands Curriculum Certification
• Flexible Hours
• Free Swim Lessons for immediate family of employees
• Career Growth
• Health Benefits (30+ hours per week)
• Paid time off (30+ hours per week)
• Wealth Benefits (30+ hours per week)

Responsibilities:

• Perform administrative duties including Terms & Conditions processing, aged accounts follow-up, and attendance tracking (via iClassPro or equivalent system).
• Answer all incoming phone calls within three rings and return messages in a timely manner.
• Maintain accurate and timely student attendance records, ensuring smooth class operations.
• Assist with facility cleanliness: lobby, observation area, restrooms, and front desk.
• Support daily opening and closing procedures to ensure readiness for customers.

• Support lead conversion efforts through tours, trial lessons, and enrollment follow-ups.
• Execute retention activities including re-enrollment calls, check-ins with dropped students, and parent outreach.
• Manage in-school customer requests, including schedule changes, account updates, and billing questions.

• Provide a warm and professional welcome to all customers, greeting them by name with high energy.
• Handle greetings and goodbyes to ensure every family feels appreciated.
• Conduct school tours, explaining programs and emphasizing the value of lessons.
• Respond to customer inquiries (in person, by phone, and email) with accuracy, enthusiasm, and empathy.
• Address and de-escalate customer issues promptly, finding solutions that strengthen relationships.
• Proactively engage with parents about their child’s progress and upcoming opportunities.

• Collaborate with instructors and managers to ensure smooth operations.
• Support a safety-focused culture by adhering to all brand and facility standards.
• Participate in staff meetings and training sessions to continually improve service.

• Weekdays, Weeknights and Weekends required
• 10+ hours a week (seasonality can impact this)
• Work Location: On-site
• Reports to School Leadership

• High school diploma or equivalent preferred
• Strong written and verbal communication skills
• Ability to multi-task in a fast-paced environment while being agile and taking initiative
• Comfortable working in and around water, with children and parents.
• Must be able to lift 30 lbs. and be on your feet for long periods
• CPR, First Aid, and AED certifications are required within 30 days of hire (training available)
• Lifeguard certification is preferred
• Prior swim experience is preferred

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