Who are you?

You are a developer with strong cloud skills and a passion for building contact center solutions:

• Proven experience with Amazon Connect and AWS development (Lambda, integrations, APIs)
• Comfortable with serverless architectures and event-driven design
• Experience with integrating AWS services with external systems (e.g., CRM, telephony, data platforms)
• Strong problem-solving mindset and ability to translate complex requirements into reliable solutions
• Collaborative attitude — you work well with architects, developers and client stakeholders
• You enjoy taking ownership of your work and driving solutions forward

Nice to have:

• Experience with Salesforce integrations (e.g., Salesforce Service Cloud)
• Knowledge of other AWS services (e.g., SQS, SNS, DynamoDB, API Gateway)
• Experience with automation

What is this job about?

At Customer Link, you are not just executing predefined tasks — you help define how cloud contact center solutions are built and improved.

You’ll work on real customer environments where your contributions matter, both technically and strategically. You’ll be trusted to take ownership of design decisions and delivery outcomes, while being supported by a team that values expertise and practical problem solving.

So, what’s in it for you?

• A role with real technical impact on modern customer experience platforms
• Projects where cloud and CRM converge in meaningful ways
• A people-driven, grassroot consultancy culture where ownership is encouraged
• Opportunity to grow your skills across AWS, contact center tech and integrations
• Collaborative environment with experienced consultants and technologists
• A company that is evolving and professionalizing its delivery model — and where your voice contributes to that journey
• An impressive client roster that’s always growing.
• Team buildings à volonté: ski-trips, hilarious team building activities, impromptu lunches out of the office… Anything you feel that needs to be on this list?
• Different offices for you to work from: Lummen or Antwerp – it’s your choice. And there’s snacks everywhere to battle that afternoon dip.
• A nice salary package with all the benefits you want and then some. Think along the lines of a company car, a goodlooking smartphone, an internet subscription, group insurance…
• A people culture where we define together with you how your career path should look like.