Responsible for CRM and evaluating the use and implementation of existing and emerging technology to improve both effectiveness and efficiency within the Enrollment and Student Services division. Through planning, designing, implementing, and maintaining best practices, to ensure the use of technology aligns with the University’s enrollment objectives and goals.

include the following. Other duties may be assigned.
1. Enhance the use of the university’s various technology resources such as Banner, Recruitment Manager, Ellucian Experience, phone systems, Cognos and other reporting tools.

2. Communicate with other areas/departments (such as Financial Aid, Academic Advising, Registrar, Residence Life, and others) to provide user-friendly tools for prospects who are working through the enrollment process.

3. Perform configuration and customization on the Salesforce online platform by participating in efforts to develop and execute testing, training and documentation.

4. Maintain Salesforce sandbox environment for product testing and enhancements.

5. Assist with the planning of application changes, development, and installation of upgrades and new releases.

6. Work closely with CBU’s ITS staff in implementing changes and proactively engaging in continuous improvement efforts for application design, support, and practice development efforts.

7. Provide technical assistance and operational support, enhancements, and bug fixes as needed to the Salesforce online platform.

8. Implement customer-based solutions and develop products on the Force.com platform using Apex and Visual Force.

9. Integrate multiple systems with Salesforce, including student information system, internal proprietary applications, and other third-party applications.

This position has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to stand; walk; sit; and requires sufficient hand, arm, and finger dexterity to operate computer keyboard or other office equipment. Requires visual acuity to read words and numbers and speaking and hearing ability sufficient to communicate in person or over the phone. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Work normally performed in a typical interior/office work environment, with minimal exposure to health or safety hazards.

Bachelor’s degree from four-year college or university; and one to two years related experience and/or training.