The Role

What You'll Do

• Own documentation for multiple areas within CRM Product; deliver new content on a monthly release content and manage existing content, ensuring it’s easy for customers to find and use
• Leverage AI tools and automation to improve documentation efficiency, quality, and speed-of-delivery
• Support our multimedia content strategy, including video and eLearning resources, to meet customers where they are
• Contribute to improvements in documentation workflows and websites/content structure
• Build strong relationships with product, engineering, and other stakeholders to stay ahead of upcoming changes and ensure content reflects the product accurately
• Collaborate with other writers and participate in review cycles
• Apply and help evolve team standards and processes for writing, publishing, and distribution

Requirements

• 8+ years of technical writing experience or equivalent in a related role (for example, information design, knowledge management, documentation engineering)
• Experience managing content across complex multi-product or multi-service environments
• Experience with AI-driven content workflows and tooling
• Strong communication and interpersonal skills, with a track record of building effective cross-team relationships
• Strong prioritization and organizational skills, with the ability to manage multiple projects and competing priorities in a deadline-driven environment
• Experience with technical authoring environments and docs-as-code approach
• Portfolio or samples that demonstrate your ability to structure, manage, and deliver content for a technical audience
• U.S. West location (Pacific Timezone)

Nice to Have

• Experience working for an enterprise software company (strongly preferred)
• Experience with Git, XML, HTML, Markdown, and/or Madcap Flare (strongly preferred)
• Experience with video production, eLearning development, or creating interactive training materials to support a multimedia content strategy
• Familiarity with web development and programming languages (HTML, XML, CSS; Python, React, Javascript)

Interviewing with Veeva

Perks & Benefits

Compensation

#LI-Remote

#LI-MidSenior

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.