CONTRACT: Senior Associate, Travel & Expense (10867)
Our client, located in Irving, is seeking a Senior Associate of Travel & Expense to join their team on a contract-to-hire basis.

Role Summary:
The Senior Associate, Travel & Expense Operations is responsible for executing the day-to-day processing, reconciliation, and compliance activities supporting NMS Group’s global T&E function. This role serves as a primary processor and subject-matter resource for expense report review, corporate card administration, and system support across Concur and Navan. The Senior Associate plays a hands-on role in sustaining operational quality and controls, supports offshore team coordination, and contributes to reporting and continuous improvement efforts.

Key Responsibilities:
T&E Processing & Review (Concur & Navan)

• Process and review expense reports in Concur for accuracy, completeness, and policy compliance within defined service-level timelines.
• Respond to employee inquiries related to expense submissions, reimbursements, and system access.
• Assist with Navan-related operations as directed, coordinating with Finance, Accounting, and IT counterparts.
• Escalate system-level issues to the Manager and partner with IT or vendors as appropriate.

Policy Execution & Compliance

• Apply established travel and expense policies consistently during expense review and approval workflows.
• Maintain accurate documentation to support internal controls, SOX compliance, and audit readiness.
• Assist with internal and external audit inquiries by retrieving supporting documentation and responding to requests under manager direction.
• Flag recurring policy exceptions or compliance gaps to the T&E Manager for remediation.

Corporate Card & Reconciliation

• Support corporate card program operations, including cardholder setup, transaction research, and exception resolution.
• Resolve outstanding card balances, unapplied transactions, and reimbursement discrepancies, escalating to the Manager as needed.
• Monitor corporate cardholder expense report compliance by tracking timely submission, following up with delinquent employees, and escalating chronic non-compliance.

Offshore & Shared Services Coordination

• Serve as a day-to-day coordination point for offshore T&E processing teams, providing guidance on queue prioritization and issue resolution.
• Monitor offshore output quality and escalate performance gaps or recurring errors to the Manager.
• Support onboarding and training of offshore resources on processing procedures, system navigation, and policy requirements.

Reporting & Continuous Improvement

• Assist in compiling and distributing operational reports covering expense volumes, processing cycle times, policy compliance rates, and error trends.
• Identify patterns in data that suggest process gaps, control weaknesses, or training needs, and surface findings to the Manager.
• Participate in process improvement initiatives, including system enhancements, documentation updates, and workflow redesign efforts.
• Document recurring tasks and build a knowledge base of common issues and resolutions.

Qualifications:
Required

• 4–6 years of hands-on experience within Concur processing expense reports, supporting T&E operations, and corporate card administration.
• Working knowledge of expense policy enforcement, reimbursement processing, and corporate card administration.
• Strong attention to detail and ability to manage high-volume transaction processing with accuracy and consistency.
• Effective communication skills with the ability to support employees, offshore teams, and internal stakeholders.
• Proficiency in Microsoft Excel and general comfort with data and reporting tools.

Preferred

• Experience with Navan (expense, travel, or related platform).
• Familiarity with SOX or audit support activities related to employee expenses.
• Experience working in a multi-entity or global organization.
• Exposure to offshore or shared services team coordination.
• Experience extracting or interpreting operational reports (Power BI, Alteryx, or similar tools a plus)

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