Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.
ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.
For more information about our services please visit clearcaptions.com.

The kind of people we look for:

• Versatile people who thrive on variety and challenge
• Excited about working in a fast-paced environment.
• Innate problem solvers who want to grow in a flexible, collaborative culture.
• Takes initiative, pushes boundaries, motivated to innovate.
• Individuals with a growth mindset who want to use their learning and relationship-building skills.
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.

Position Summary:
The Sr. BI Report Developer is responsible for developing and maintaining reports, dashboards, and data visualizations; data modeling, planning, and deployment; and program documentation and data governance support activities. This position will assist in developing, maintaining, and supporting the business intelligence activities including data analysis, reporting efforts and architecture recommendations to elevate the company’s analysts and other end users who need timely, correct, and impactful information.

This role reports to the Sr. Data Engineering & Report Visualization Manager.

What You Will Do:

• Partners with users across functions at various levels to understand their business process needs and design reporting to measure & drive results.
• Develops reports and dashboards via Power BI.
• Assists with report migration to Power BI and maintenance within SSRS.
• Contributes to ongoing discussions around the evolution of electronic data warehousing within our enterprise environment.
• Develops high-performance tabular models within Azure Analysis Services.
• Creates and maintains DAX expressions that construct enterprise KPIs and measures.
• Partners with developers, business, and IT team members to identify critical data and reporting needs.
• Writes, tests, and troubleshoots complex T-SQL queries and stored procedures that support reporting and integration needs.
• Writes T-SQL queries that support enterprise reporting.
• Writes and maintains documentation on reporting and integration processes.
• Participates in the design and execution of governance activities associated with ensuring data solutions architecture assurance and compliance.
• Performs other duties as assigned.

Qualifications:

• A high school diploma or equivalent is required; a bachelor’s degree in computer science, business, or related field is strongly preferred. Equivalent combinations of education and relevant experience will be considered.
• A minimum of six (6) years of experience with Power BI dashboard, visualization, and report development is required. This includes advanced data modeling and data shaping in Power BI (especially in conjunction w/ DAX).
• A minimum of two (2) years of experience with T-SQL work (strong knowledge of queries, joins, user-defined functions, and views).
• Intermediate SSRS report development and maintenance.
• Able to facilitate and execute the report development process from requirements gathering until the report is delivered to the end user. This includes report prototyping, Power BI report development, DAX creation, visualization design, QA with one of our QA analysts, and end user testing.
• Knowledge and understanding of both relational database design and data warehouse star schema design and structure.
• Demonstrated ability to lead through influence and collaboration, including mentoring others, leading initiatives or workstreams, contributing to best practices, and driving cross-functional outcomes.
• Excellent verbal and written communication, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Willingness and ability to work flexible hours as needed and be available for off-hour support as part of an on-call rotation.
• Proficiency in Microsoft Office Suite and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack).

Preferred:

• Experience with Power BI CI/CD setup and use.
• Experience with Power BI deployment pipelines.
• Hands on exposure in Microsoft Azure Data Lakes, Azure Synapse Analytics, or Azure Analysis Services.
• Use of version control (Azure DevOps/GIT Methodology).
• Understanding of regulated industries work such as telecommunications, finance, healthcare, or related businesses.
• Experience with SCRUM methodologies and use of Jira.

Physical Demands:
Employees may experience the following physical demands for extended periods of time:

• Sitting, standing, and walking (95-100%)
• Keyboarding (70-90%)
• Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%)

Work Environment:
100% Remote: Work environment is at home.

Compensation:
$96,000 to $121, 000 plus 5% determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package.

Intrigued to learn more?
When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.
ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

Protecting Your Candidate Experience
At ClearCaptions, your candidate experience matters to us. To ensure transparency and security throughout the hiring process, please keep the following in mind:

• All legitimate ClearCaptions job openings are posted exclusively on this careers page.
• Our recruiters will only contact you from verified @clearcaptions.com email addresses.
• We will never offer a job through LinkedIn messages or any social media platform.
• We will never ask for sensitive personal information (like banking details or Social Security numbers) during early stages of the hiring process.

We encourage all applicants to stay vigilant against online job scams, especially those that misuse company names or logos to appear legitimate. If you receive a message that seems suspicious or doesn’t follow these guidelines, please don’t engage. You’re welcome to verify any opportunity by reaching out to us directly at recruiting@clearcaptions.com.
We’re committed to a hiring process that is respectful, secure, and clear every step of the way.