About Carvana

At Carvana, we're changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.

Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we're just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.

Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you'll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you're driven to grow and make an impact as part of a collaborative team, you'll fit right in. Learn more about what it's like to work here from the people that already do.

THIS IS A 100% ON-SITE POSITION (Monday through Friday)

About the team and position

We need to be super approachable and always willing to go above and beyond to help our Carvana family. It could be as simple as connecting their monitor to as complicated as tuning their flux capacitor to precisely 1.21 gigawatts! We expect smart people who are doers with bright ideas, willing to put their game-face on, take on new challenges and juggle many assignments at once.

In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day.

What you'll be doing

• Solve escalated Tier 3 technical issues through customer conversation, accessing support tools, and additional support staff while providing prompt and professional communication.
• Demonstrate expertise in all Tier 1, Tier 2 responsibilities which include triaging tickets and basic technical support and troubleshooting.
• Create new policies and procedures for software and hardware changes going from testing to production.
• Partner with Team Leads and Managers on training & new policy/procedure implementation.
• Continuously improve and streamline processes and procedures to ensure effectiveness and efficiency.
• Serve as a trainer, mentor and coach to the Associate Systems Administrators.
• Serve as a business partner to other departments on projects.
• Document solutions to new problems and share with the rest of the team.
• Participate in after-hours on-call support rotation.
• Work with vendors to resolve issues either onsite or on the phone.
• Work on Server installation, provisioning, and maintenance on multiple levels: OS, DB, and Application.
• Perform Systems Administration tasks in Active Directory.
• Centrally maintain corporate directory services, e-mail suite and perform backup/restore operations.
• Plan, implement, and maintain SaaS tools including some hybrid environments.
• Serve as escalated support for the helpdesk/desktop support team to help resolve issues when needed.
• Other duties as assigned.

What you should have

• Minimum 6-7 years of experience in the technical support field with at least 2 of those in the Systems Administration field.
• Enterprise experience in server virtualization solutions specifically VMware and Hyper V (Acropolis experience preferred).
• Advanced skills in troubleshooting Windows Servers OS 2016, 2019, 2022 and Azure AD.
• Advanced skills administering Windows Active Directory and experience in setting up HA for critical services like DHCP, DNS, and Radius.
• Skills writing scripts in PowerShell to automate processes.
• Advanced knowledge of Microsoft Server Family specifically (SQL, ADFS, TFS, IIS, SharePoint).
• Understanding of network protocols, ports, firewalls, and methods.
• Experience with implementing and maintaining NAS products.
• Familiarity with data center environments.
• Basic skills with AI tools to create, implement, and deploy intelligent solutions that automate workflows and produce actionable insights.

What we'll offer in return

• Full-Time Salary Position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skillset and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.
• Must be able to lift up to 70 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
• Must be able to carry and transport up to 70 pounds up to 20 feet.
• Requires excellent visual acuity and manual dexterity.

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.