Senior Analyst, Government Analyst

American President Lines (APL), part of the CMA CGM Group, is the premier U.S.-flag carrier on the Transpacific proudly serving the American soldier and the U.S. Government for over 175 years. APL operates a network covering the United States, Asia, and the Middle East and provides global container transportation through our extensive international shipping network. With the combination of high-quality intermodal operations and advanced technology, equipment, and e-commerce, APL delivers world class logistics solutions. With proven knowledge and expertise, we help our customers navigate complexity and seize opportunities in the dynamic global marketplace.

As the U.S. maritime industry enters a new era of innovation and revitalization, APL is leading the way with bold investments designed to strengthen domestic capabilities and shape the future of American shipping.

Position Summary
This position will be responsible for day-to-day quality Customer Care within Government Customer Service Team. The Sr. Analyst for Government Customer Care provides a foundation of problem solving, knowledge and expertise in front line interaction meeting customer needs as well as interaction with other locations and processes within APL. This position addresses problems requiring management level interaction; logistical analysis and empowerment. Duties include but are not limited applying problem solving/critical thinking to resolve customer and internal needs, liaison internally and be knowledgeable of a wide variety of topics to follow internal processes, as well as apply knowledge and expertise while leading to customer resolution. In addition, the Sr. Analyst is expected to maintain booking accuracy and meet ay set forth KPI’s and expectations. This position works closely with the Virginia Trade and Operations teams, CMA CGM Operations, Service Delivery, and CMA CGM Agencies around the globe.
This role will support one of the following business segments may include: US Flag, Guam, Relief Cargo or Military HHGS.

Segments handle various cargo types including dry, refrigerated, out of gauge, shipper owned, hazardous, and breakbulk. This position requires support for both export and import cargo in high volume. A large majority of this cargo is project cargo, which means there is a regular flow of changing customer base, cargo types, and demand. Project management, adaptability, interpretation of information, and critical thinking are valuable skills for this role.

Qualifications
Education
Required/Preferred Education Level DescriptionRequired High School Diploma or GED
Preferred Bachelor’s Degree

Work Experience
Experience Years of Experience DescriptionGeneral Experience 3-5 years
Industry Experience 1-3 years

At American President Lines, we are committed to fair and equitable compensation practices. The expected salary range for this position is $61,000 - $76,000 per year. The actual salary offered will be based on a variety of factors including, but not limited to, the candidate’s qualifications, skills, experience, and location.
In addition to base salary, this position may be eligible for:
Performance-based bonusesComprehensive benefits, including health insurance, retirement plans, tuition repayment and paid time off
Professional development opportunities
We believe in transparency and equity and are proud to be an equal opportunity employer. We encourage individuals from all backgrounds to apply.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at Applicant_Assistance@apl.com.