Insurance Claims & Risk Manager

Transervice Logistics awarded Winner of 2025 Best Places to Work!

Transervice offers FREE Family Health benefits

Reports To: Senior Insurance Claim and Risk Management Manager

The Insurance Claims Manager directs the end-to-end operations of the claims functional area, ensuring operational excellence, financial accuracy, and regulatory compliance. This role oversees the intake, investigation, and disposition of multi-line claimsincluding automobile/trucking liability, workers’ compensation, property, cargo, and subrogation. The Manager serves as a strategic liaison between internal functional area leadership, insurance brokers, TPAs, and legal counsel to mitigate risk and optimize settlement outcomes

Key Responsibilities:

· Claims Lifecycle Management:Oversee the full investigation and settlement process for casualty, property, and workers’ compensation claims; manage litigation and moderate-value settlements in coordination with the Senior Insurance Claim and Risk Management Manager.

o Ensures the timely and thorough claims investigation from the date of accident/injury through to successful closure or settlement. Report all claims timely to the designated TPA.

o Manages the company’s automobile/trucking liability, property, and cargo claims.

o Oversees the evaluation of subrogation claims and recovery on no-fault claims.

o Regularly and timely maintain company claim databases and portals.

o Accurately and timely maintain required spreadsheets, charts and reports for internal and external customers.

o Assists in the annual insurance renewal and audit process.

o Maintains and ensures vehicle asset compliance through timely distribution of insurance ID cab cards.

o Interface professionally with insurance brokers, third party administrators, adjusters, and legal counsel.

o Code and process auto physical damage invoices and update portal with cost

o Submit Check Request through the portal for invoices related to inhouse or property damage claims that are not paid by Broadspire.

o Submit Request for Credit to Accounting for Kroger accounts when a subrogation check is received.

o Track and process claim fees for payment and update portal

o Update employee status in Tenstreet when payroll notifications are sent

· Program Oversight:Administer the company’s workers’ compensation program, including OSHA 300/301 compliance, wage verification, and return-to-work tracking.

o Any OSHA severe work-related injury/incident must be reported immediately to the Director of Safety and to OSHAwithin the required timeframes.

· Financial & Data Integrity:Maintain claim databases, dashboards, and portals; manage subrogation recoveries, process loss-related invoices, and generate analytical reports for stakeholders.

· Operational Compliance:Ensure vehicle asset compliance (cab cards), assist in annual insurance renewals/audits, and support the Safety Department in ensuring best practices for safety and loss control.

· Relationship Management:Act as the primary point of contact for adjusters, field General Managers, internal partners, and external legal teams to ensure timely claim resolution and professional service delivery.

o Send all Work Status reports to adjusters and GMs.

o Request wage information from HR when an employee is losing time and send to adjuster

o Maintain Outlook calendar to track follow up appointments for employees

o Work with GM’s to obtain repair invoices to generate subrogation demands

o Update and generate weekly report for HR detailing employees out of WC for Kroger accounts

Our Excellent Benefits Include:

· Excellent health benefits (Transervice offers free health care paid at 100% by Transervice)

· Retirement including match - Vested immediately!

· Life Insurance and Disability

· PTO

Required Skills & Qualifications:

· Education:Bachelor’s degree (BA/BS) or equivalent work experience.

· Experience:Proven background in multi-site transportation management and insurance claims handling with approx. 5+ years’ experience.

· Technical Proficiency:Advanced skills in Microsoft Office (specifically Excel for data analysis and Outlook for calendar management) and electronic transportation platforms (e.g., Tenstreet).

· Core Competencies:Strong negotiation tactics, mathematical aptitude, and the ability to communicate effectively across all levels of management.

· Physical/Travel:Ability to sit for prolonged periods and travel occasionally for on-site management or investigations.

Transervice is proud to be an Equal Opportunity Employer and Drug Free Workplace

Benefits:

• Health insurance
• Life insurance
• Paid time off

Work Location: In person