Senior Customer Service Representative with an innovative global technology company expanding its operations in Toronto, Canada.What you'll be doing:

• Handle customer inquiries and complex support cases across multiple channels
• Deliver high-quality customer service while meeting key performance metrics
• Collaborate with cross-functional teams including logistics, product, and sales to improve customer experience
• Support operational coordination for the company's growing Canada office

We're looking for candidates who have:

• 3–5 years of professional customer service experience, ideally in a fast-paced or international environment
• Experience with e-commerce operations, order management, shipment tracking, or after-sales support
• Strong problem-solving and organizational skills
• Excellent written and verbal communication skills in both English and Chinese (Mandarin)

Location: Toronto, ON (Onsite)Please note:

• This position requires candidates to be legally authorized to work in Canada.
• Visa sponsorship is not available for this role.
• Bilingual proficiency in English and Mandarin Chinese is required due to collaboration with global teams.

Pay: $48,000.00 - $65,000.00 per year

Application Question(s):

• Whether you're open to working onsite in Toronto?
• Current work authorization in Canada (PR / Citizen)
• Current & expected compensation
• Earliest available start date

Language:

• Mandarin (Preferred)

Work Location: In person