BURN BOOT CAMP CULTURE

Our mission at Burn Boot Camp is to inspire, empower, and transform lives through community-based fitness.

We are a dynamic community whose commitment to each other and the mission is one of a kind. We believe hard work is energizing, problem-solving is exciting, and competition is inspiring. Our resourceful, urgent, and innovative attitude creates a fast-paced environment where ideas are encouraged, decision-making is promoted, and saying “yes!” to uncharted territory is an everyday practice.

We aim to inspire, empower, and transform lives through community-based fitness.

POSITION DESCRIPTION

Burn Boot Camp is seeking a Senior Technical Services Analyst to support and improve the technology that powers our gyms. This role serves as a key escalation point while also owning core systems across booking, scheduling, POS, CRM, and reporting.

Beyond resolving issues, this person will identify patterns, drive root cause solutions, and improve workflows and processes at scale. They will partner cross-functionally to enhance system performance and ensure a seamless experience for Franchise Partners and members.

This role is ideal for someone who enjoys solving complex problems, thinking in systems, and making a meaningful impact through technology.

ACCOUNTABILITY

What you’ll do

Own critical systems
Take ownership of the core platforms that power our gyms, including booking, scheduling, Point of Sale, CRM, and reporting systems. Develop a deep understanding of how they function, how they fail, and how they impact day-to-day operations.

Lead complex problem-solving
Act as the escalation point for high-impact or ambiguous issues. Perform root cause analysis and drive long-term solutions that improve reliability across the system.

Improve how we work
Identify inefficiencies in workflows and processes. Build scalable solutions that make it easier for Franchise Partners to operate and for members to have a consistent experience.

Drive smarter support
Reduce friction by improving tools, workflows, and automation. Contribute to how we evolve Technical Services, including AI-driven support strategies.

Partner across teams
Collaborate with Operations, Technology, Activewear, Nutrition, and Marketing teams to ensure systems and processes align with the needs of the field.

Raise the bar
Contribute to documentation, knowledge sharing, and best practices that improve the consistency and quality of support across the team.

Core Competencies

QUALIFICATIONS

• 3-5+ years in Technical Support, Technical Operations, or Systems Support