Your Impact

• Own end-to-end design of AppFolio's accounting integration surfaces, including bank feeds, credential and authentication flows, sync error states, and partial-failure recovery across banking, payroll, 1099, and external partner integrations
• Set the experience vision for the integration surface and drive it forward alongside product management and engineering
• Design for the happy path and failure states with equal rigor, translating complex technical states into clear, actionable experiences for property managers and accountants
• Collaborate with product management, engineering, and external partners to drive design decisions, facilitate critique, and surface cross-team dependencies early
• Facilitate user research to validate design decisions; in open cycles, lead discovery work to identify integration opportunities not yet pursued
• Contribute to and evolve AppFolio's design system, mentor junior designers, and push integration surfaces from functional to polished
• Help establish how design works within a new team and set patterns that will extend across AppFolio's integration portfolio

Qualifications

• Have strong systems thinking and experience designing for complex technical states, including sync errors, credential failures, and partial outages
• Are comfortable working on data-dense surfaces such as tables, status indicators, and exception lists, where the design challenge is information hierarchy and signal clarity
• Have a strong UX writing sensibility, particularly for error and failure states where language is as critical as the interface design
• Are an effective communicator and collaborator with experience driving design decisions across engineering, product management, and external partners
• Have experience measuring the impact of design work and using product analytics to inform ongoing improvements

Must Have

• Minimum of 5 years of experience designing complex, state-based workflows where failure states are a core part of the job; fintech is preferred, with adjacent domains including payroll, tax, insurance, healthcare revenue cycle, developer tools, identity and authentication, or data platforms also considered
• A portfolio demonstrating design process, judgment, and impact in complex technical domains, including edge cases and failure states
• Experience designing credential or authentication flows, error states, or data synchronization surfaces in contexts where you do not control the full stack
• Experience designing data-dense interfaces where information hierarchy is the primary design challenge

Location

Compensation & Benefits