Pay Rate: $11.41 an hour plus gratuity

SUMMARY: To provide exceptional guest service to our guests aboard the Spirit of the Water Cruiseboat. This position is responsible for a high level of guest service as described in your department’s guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide guests with the highest quality service to exceed their expectations
• Prepare boat for both private and public cruises by ensuring appropriate food, beverages and serving supplies are on hand
• Set up events according to recommended standards and Event Order specifications while presenting an attractive and elegant space
• Maintain cleanliness and order in event spaces and banquet work stations
• Clear spaces after events and begin resetting as needed
• Complete closing cleaning procedures as assigned
• Assist the Boat Captain with various cleaning and maintenance of the boat; uphold U.S. Coastguard standards
• Other duties as assigned

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Preferred:

• High School Diploma/GED or equivalent experience
• One (1) year wait staff experience
• Previous guest service experience in a similar position preferably in a “teamwork” environment

Skills

Required:

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Excellent verbal and interpersonal communication skills
• Excellent problem solving skills
• Strong leadership skills
• Strong conflict resolution skills

Abilities

Required:

• Ability to work fast and efficiently completing multiple tasks in a professional manner
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to serve both internal and external customers
• Ability to maintain a professional demeanor
• Ability to speak in a clear, concise and pleasant voice
• Ability to remain focused for extended periods of time

RESTRICTIONS

• Must be 18 years of age or older to drive Treasure Island vehicles, including golf carts
• Must be 18 years of age or older to serve alcohol

REQUIRED TRAINING

• Treasure Island guest service training
• TIPS training and certification
• Bloodborne Pathogens training
• Point-of-sales cash register training
• DOT mandated training
• CPR Certification

PHYSICAL DEMANDS

• Must be able to walk and / or stand and exert fast-paced mobility for periods of up to 8 hours
• Must be willing to work in extreme temperatures and weather conditions
• Must have a good sense of balance, and be able to bend and kneel and stoop
• Must be able to reach and twist routinely
• Must be able to push, pull and grasp objects routinely
• Must have the ability to independently lift up to 25+ pounds
• Must be able to perform repetitive hand and wrist motions
• Must be able to navigate stairs and work at high elevations routinely
• Must have good eye hand coordination
• Must be able to operate foot pedals
• Must be able to perform all needed rescues and survival skills

WORKING ENVIRONMENT

• Work is performed primarily aboard the Spirit of the Water but may be property-wide (indoors and outdoors) and include excessive noise, such as power tools, dust and fumes from paints, varnishes, stains and the like, flashing lights, frequent loud noises, cigarette smoke and extreme weather conditions
• Must be able to work in cramped, tight quarters
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Must handle hazardous materials
• Occasionally overtime may be required
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.