The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

The Customer Advocacy Engineering team transforms post-market insights into actions that enhance product safety, performance, and patient experience. In close partnership with R&D, Quality, Clinical, and Regulatory, the team identifies product trends, leads complex investigations, and ensures learnings are translated into improvements across both sustaining products and new product development.

Where you come in:

• Support software quality activities related to post-market product performance, customer complaints, software anomalies, and product investigations.

• Conduct technical investigations of software-related issues using complaint data, field intelligence, logs, and engineering analysis to identify potential root causes and quality trends.

• Partner with cross-functional teams including R&D, Systems Engineering, Quality, Regulatory Affairs, Clinical Affairs, and Risk Management to evaluate software defects and their potential impact to product safety and performance.

• Support CAPA investigations, product performance assessments, and verification activities associated with software quality improvements.

• Analyze post-market data and product performance trends to identify opportunities for product, process, and quality system improvements.

• Collaborate with development and test engineering teams to ensure software defects are appropriately documented, investigated, prioritized, and resolved.

• Assist in maintaining compliance with product development processes, quality system requirements, and applicable regulatory standards throughout the product lifecycle.

• Participate in design reviews, defect triage discussions, and quality planning activities for new product development and sustaining engineering efforts.

What makes you successful:

• Experience working with software products in a regulated environment, preferably medical devices, healthcare technology, or related industries.

• Working knowledge of software development lifecycle (SDLC), software quality engineering principles, and defect management processes.

• Familiarity with risk management processes and standards, including hazard analysis and risk assessment methodologies.

• Understanding of FDA Quality System Regulation (21 CFR Part 820), IEC 62304, ISO 13485, ISO 14971, or similar quality and regulatory frameworks.

• Strong analytical and problem-solving skills with the ability to evaluate complex technical issues and identify actionable solutions.

• Ability to interpret software requirements, test results, investigation findings, and customer feedback to support quality decisions.

• Effective communication and collaboration skills with the ability to work across multiple technical and business functions.

• Experience working with data analysis tools, defect tracking systems, and quality management systems.

• Nice to have experience with cybersecurity, software verification and validation, failure analysis, or complaint handling processes.

• Nice to have ASQ Certified Software Quality Engineer (CSQE) certification.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community .

• A full and comprehensive benefits program.

• Growth opportunities on a global scale.

• Access to career development through in-house learning programs and/or qualified tuition reimbursement.

• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 5-15%

Experience and Education Requirements:

Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at talentacquisition@dexcom.com.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at talentacquisition@dexcom.com.

Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

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