Job Type & Schedule: Full-Time | Monday – Friday, 8:30 AM – 5:00 PM (Flexibility required)

Reports to: Senior Operations Manager

Role Type: Field/Remote

Location: Des Moines, IA

Job Overview:

The Operations Manageris responsible for the day-to-day operations, managing a team of cleaning technicians, and ensuring adherence to sterile and non-sterile pharmacy cleanroom standards. The worksite locations are in Des Moines, Iowa City, Omaha, and Lincoln—each a major metropolitan area with strong potential for continued growth. This role blends operational leadership, process improvement, customer service, and staff coordination. The Operations Manager will ensure compliance with all relevant regulations, while optimizing operational efficiency and enhancing client satisfaction.

Key Responsibilities

• Supervise, train and guide cleaning technicians on-site to ensure quality, safety, and efficiency.
• Train team to complete proper hand hygiene and garbing procedures to enter dedicated compounding spaces.
• Conduct initial and ongoing assessments for cleaning technicians, such as respirator fit tests, and gloved fingertip sampling per USP and company policies.
• Manage daily operations, including portal management, client engagement, and project execution.
• Learn and enforce all pharmacy cleanroom SOPs and maintain compliance with USP 795, USP 797, USP 800, State Boards of Pharmacy Regulations, and FDA regulations.
• Create and maintain technician schedules, ensure adequate staffing, and serve on-call to address coverage needs.
• Cover shifts as needed in the event of staff call-ins to maintain operational continuity.
• Follow Good Documentation practices on forms and logs.
• Streamline workflows, identify inefficiencies, and implement process improvements to optimize operations.
• Communicate effectively with internal team, direct reports, and client facility personnel.
• Serve as a resource for staff questions regarding operational procedures and company policies.
• Monitor key performance metrics and ensure operational goals are achieved.
• Provide guidance, coaching, and performance management to technicians, including addressing performance issues and making personnel decisions as needed.
• Support continuous improvement initiatives and foster a productive, high-performance work environment.
• Effectively mentor technicians and leads, while fostering high-performance, professional growth, and employee retention.
• Foster an organizational culture, defined by shared values, vision and dedication to purpose.
• Assist HR with onboarding and orientation of new employees, ensuring proper introduction to operational processes and safety standards.
• Perform other duties as assigned.

Qualifications:

• Proven experience in operational leadership and team supervision.
• Pharmacy or healthcare operations experience preferred.
• Knowledge of USP 795, USP 797, and USP 800 compounding standards.
• Experience serving as the Designated Person (preferred)
• Basic computer skills (Microsoft Office Suite, Adobe applications).
• Reliable transportation and ability to work on-site and travel as needed.
• Strong problem-solving, analytical, and communication skills.
• Ability to manage multiple priorities and support operational and HR initiatives.

Physical Requirements:

• The employee is regularly required to stand, walk, and sit when visiting various pharmacy locations.
• The employee may be required to use a computer screen for long periods of time.
• The employee will need to be able to wear Personal Protective Equipment (PPE) for long periods of time, including a respirator.
• The employee will work in hazardous drug compounding areas that may require additional PPE.
• Ability to carry & move equipment weighing up to 50 pounds.

This position offers an opportunity to play a critical role in pharmacy operations while leading a dedicated team in a highly regulated environment. Candidates who are detail-oriented, people-focused, and motivated to drive operational excellence are encouraged to apply.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Life insurance
• Vacation Time Off
• Paid Time Off (PTO)
• 6 Paid Holidays Off
• Car Allowance

Experience:

• Prior experience as a Sterile Pharmacy Technician: 2-5 years (Preferred)

License/Certification:

• Pharmacy Technician Certification (Preferred)

Pay: $50,000.00 - $60,000.00 per year

Application Question(s):

• Do you have experience with sterile and non-sterile compounding and/or pharmacy standards?

Work Location: Hybrid remote in Des Moines, IA 50330