Sr. Strategy and Planning Manager

Department of Community Resources – Business Operations

Please apply by date: 7/27/2026

“Follow Your Calling, Find Your Career”

Salary Range: $111,751.00 - $140,000. This is an exempt (salary) position. Please note pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Department of Community Resources (DCR) through its Community Resource Center, supports the core departments of Mecklenburg County Health and Human Services (HHS) in doing their business through an integrated service delivery model of subject-matter experts from each core department and community partners who provide services to County residents in our HHS Community Resource Center. In addition, DCR is responsible for administering Child Support Services, Economic Services, MeckSuccess, HOMES, and Unified Workforce Development programs, as well as Integrated Health and Human Services Mail Services.

Position Specific Information

This is a senior position in the Department of Community Resources and will work with the Senior Executive Team on departmental projects as assigned. This position will need to have knowledge of social service policies and their impact on large County agencies and participants/residents. Principles and techniques of modern office management and procedures. Statistical concepts and methods along with Federal legislation and court decisions that impact Health & Human Services.

Location
301 Billingsley Road
Charlotte, NC 28211

Position Summary

A Sr Strategy & Planning Manager in human services acts as a strategic partner, thought leader, and operational champion for executive leadership, driving strategic initiatives, managing cross-functional projects, streamlining communications, overseeing critical operations, and ensuring alignment with the organization's mission to improve community well-being and service delivery. They handle priority management, project oversight, stakeholder liaison (Board, staff, external partners), and operational improvements, freeing executive leadership to focus on high-level strategy, making them essential for driving impact in complex social service environments.

Essential Functions

• Strategic Planning & Execution: Help develop and implement strategic goals, ensuring alignment with the mission; monitor progress and performance of key initiatives.

• Thought Partnership: Serve as a trusted advisor, brainstorming solutions, analyzing options, and providing recommendations on complex challenges.

• Project & Program Management: Oversee large, cross-functional projects (e.g., new service launches, process improvements) from conception to completion.

• Communication & Liaison: Act as a bridge between executives and departments, fostering collaboration, managing information flow, and drafting communications (reports, presentations, emails).

• Operational Efficiency: Identify bottlenecks, streamline processes, and improve internal systems to enhance team productivity and resource allocation.

• Meeting & Board Support: Prepare for and facilitate leadership meetings and support interactions with the Board of County Commissioners.

• Stakeholder Engagement: Manage relationships with key internal and external stakeholders, including community partners, vendors, and board members.

• Data Analysis & Reporting: Research, analyze data, and present insights to inform executive decision-making.

Minimum Qualifications

Experience:

Minimum of six years of experience in the assigned area of responsibility.

Education:

Bachelor's Degree

Combination of relevant education and relevant experience accepted?: Yes

Licenses and Certifications

• May require a valid North Carolina or South Carolina Driver's License

• May require County Driving Privileges

Preferred Qualifications

Knowledge of social service policies
Leadership/management experience
Strong presentation skills

Knowledge, Skills and Abilities

Knowledge of

• Data analysis and ability to present in executive meetings

Skills

• Problem Solving: Strong analytical skill to address complex issues within service delivery

• Exceptional Communication: Clear, concise, and diplomatic communication across all levels

• Mission-Driven Focus: Emphasize ensuring all strategic initiatives advance the organization's mission and vision

• Leadership principles and practices

• Stakeholder Complexity: Focus on managing relationships with diverse stakeholders

Abilities

• Strategic Thinking: Ability to see the big picture and connect daily operations to long-term vision

• Project Management: Proven ability to manage multiple priorities and drive initiatives forward

• Discretion & Trust: Ability to handle sensitive information and act as a confident to the leadership team

• Adaptability: Flexibility to navigate dynamic environments common in human services

• Community Impact: Highlight driving initiatives that directly improve client outcomes and community well-being

• Resource Optimization: Stress efficient use of limited resources to maximize impact

Computer Skills

Proficient in various computer applications including Microsoft Office Suite

Work Environment

Works in an office setting with moderate noise

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.