The Sr. Analyst, Omni will be responsible for managing special customer orders that happen through website orders, customer home delivery, or future store pickup. This position performs a variety of tasks to help facilitate these orders and coordinate with partners in Harbor Freight’s stores, transportation, customer service, and other teams. To help coordinate future orders, the Omnichannel Sr. Analyst will help monitor, build reporting tools, and complete analyses to track our inventory levels across our distribution centers and supply chain to understand how to action and help support our customer orders. This position requires individuals to be detail-oriented with an ability to multi-task to fulfill customer orders within targeted delivery dates. Lastly, this individual will help with special projects and other tasks that will help the Omnichannel team and inventory department achieve its goals.

Duties and Responsibilities

• Support daily interaction with and management of customer orders that need to be shipped directly to customers or for future store pickup.
• Tracking incoming inventory and building tools / reporting for Omnichannel orders in order to provide updates to partners on expected customer fulfillment dates.
• Build and maintain new tools, reporting, and processes that support inventory and Omnichannel KPI’s
• Participate in processes to update or design new data systems that help distribute daily reports through Databricks, Tableau, Excel, and other tools
• Track weekly order changes and note reason codes for customer order delays
• Able to present findings to peers, partners, or leadership with concise and actionable insights
• Collaborate with multiple business partners in inventory, logistics, contact center, and other teams
• Uncover and action on continuous improvement opportunities to drive the department forward and improve KPIs
• Develop and manage projects with identifiable critical paths, clear tasks, and major milestones to improve team and department results.
• Able to adapt quickly to changing retail business needs that best support our customers and internal partners.
• Always maintains a Customer Focus and keeps any decision & action with Customer-first mentality
• Additional Duties as assigned by management
• Regular Attendance is required

Scope

• Staff supervision and development: No
• Decision making: Creates policies and resolves problems
• Travel: Up to 5%
• Flex Designation: Anywhere

The anticipated salary range for this position is $73,600 – $110,400 depending on location, knowledge, skills, education and experience. This position is also eligible for an annual discretionary bonus. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company’s 401k plan. Associates will accrue paid time off up to 236 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 80 hours per year unless otherwise required by law.

Education and Experience Requirements

• Bachelors' Degree required, preferably in a Business or related field
• 4+ years Inventory or retail management experience preferably in a data-driven and/or customer service role

Skills

• Ability to multitask and managing multiple orders while retaining quality and accuracy
• Team player who can lend a helping hand and welcomes collaboration
• Experience in process improvement, project management, Business intelligence needs
• Proficient with Microsoft Office (Word, PowerPoint, Excel, Outlook) preferred
• Experience in analytics with ability to use statistical packages (SQL, Databricks, Tableau or similar)
• Experience working in a high-growth, dynamic environment, with shifting priorities.
• Excellent oral and written communication skills
• Manage and prioritize workload to meet deadlines

Physical Requirements
Corporate - Remote - General office environment requiring ability to:

• Stand, walk, sit for extended periods of time .
• Speak and listen to others in person and over the phone and video conferencing.
• Use keyboard and read from computer screen and reports.
• The ability to lift up to 15 lbs.

Safety
Must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others.

We’re a 45 year-old, $8 billion national tool retailer with the energy, enthusiasm, and growth potential of a start-up. We have over 1,600 stores in 48 states across the country and are opening several new locations every week. We offer our customers more than 7,000 tools and accessories, from hand tools and generators to air and power tools, from shop equipment to automotive tools. We provide our customers with the right tool for the right job at the right price, always delivering quality and value.