Overview: We are seeking a highly skilled and experienced Senior UI/UX Expert to join our dynamic team. The ideal candidate will be a UI/UX Subject Matter Expert with comprehensive expertise in Human-Centered Design (HCD) and design thinking. This role requires a candidate who can provide detailed and useful interface design specifications to development teams, ensuring the creation of intuitive, user-friendly applications.

Key Responsibilities:

• Provide subject matter expertise in UX design, offering strategic guidance grounded in Human-Centered Design and design thinking methodologies, including user research, personas, journey mapping, prototyping, mockups, and usability evaluation.

• Create and deliver a User Experience (UX) Research Plan and Outcomes for each use case, which shall include a research write-up documenting goals, anticipated outcomes, research questions, hypotheses, methodology, recruiting needs, synthesis, and next steps.

• Facilitate discovery activities, to include generative research with users and business stakeholders, an assessment of current related features, a content review, an information architecture review, an accessibility review, a business process review; and collection of any available data and analytics and provide in a User Experience Research Checklist.

• Partner with other Product Teams to ensure that the new tool or service fits into the existing structure.

• Lead the design and development of user interfaces for various applications, ensuring they are visually appealing, user-friendly, and efficient.

• Provide clear and actionable interface design specifications to development teams.

• Design dynamic forms and other complex UI components, including rich cards and drag & drop features.

• Define and maintain UX frameworks and templates for developers to use during the coding process.

• Apply insights from user experience research studies to describe product functionality, including epics and user stories, as well as operational, business, functional, technical, data, and integration requirements.

• Support design synthesis activities and generate insights and opportunities for improvement. Communicate research findings through a variety of formats (such as insight reports, stories, videos, storyboards, etc.) to maximize relevance and impact.

• Perform requirements analysis based on User Experience Research, obtaining stakeholder input from internal users and external users.

• Develop User Personas to represent user types that have wants and needs of our applications and products, and who might use our applications and products in a similar way.

• Create Customer and User Journey Maps and capture related data.

• Collaborate with cross-functional teams, including product owners, developers, and other designers.

• Conduct usability testing sessions to gather feedback on designs and apply results to refine designs.

• Write and edit plain language content for Development Teams.

• Design, test, and deliver low- and high-fidelity wireframes, prototypes, and interactive web forms, updating them as needed to support stakeholder collaboration, usability testing, facilitated demos, and iterative design improvements.

• Lead user testing sessions and conduct thorough analysis to inform design improvements.

• Establish and uphold design standards across project components.

• Collaborate with cross-functional teams to ensure seamless integration of UI/UX designs.

• Work with ReactJS, JavaScript, CSS, HTML and Tailwind to develop and refine user interfaces.

• Design within a micro-service architecture to create scalable and maintainable solutions.

Qualifications:

• MA/MS plus 10+ years of general experience in information systems with 8+ years of specialized experience.

• HS (16+ years), AA/AS (14+ years), BA/BS (12+ years), Doctorate Degree/Ph.D. (9+ years)

• Familiarity with front-end development and specifically in ReactJS and JavaScript development.

• Familiarity with UX, information architecture, content strategy, and best practices in user centered design.

• Experience with designing software to align to strategic business needs and goals.

• Experience in conducting research for advanced technologies to determining how IT can support business needs leveraging software, hardware, or infrastructure.

• Experience in Figma or other related design tool.

• Experience in usability testing tools.

• Excellent problem-solving skills and the ability to think critically.

• Strong communication skills, with the ability to articulate design concepts and decisions to stakeholders.

• Ability to work effectively in a fast-paced environment.

• Proven track record of delivering scalable and reliable software solutions.

• A portfolio demonstrating expertise in UI/UX design and relevant projects.

• Proven experience in designing dynamic forms with a strong emphasis on intuitive user experience and efficient design.

• Extensive experience in creating CSS cards and drag & drop functionality.

• Experience on UX strategy, user researcher, user interviews, surveys, and usability study. Builds personas, user journey map, empathy maps.

• Experience on UX analysis to conduct competitive analysis, market assessments and heuristic evaluations.

• Experienced in using user feedback to inform UX improvements and guide design decisions.

• Extensive hands-on experience in developing and testing wireframes and prototypes.

• Detailed knowledge of Section 508 requirements, and experience designing interfaces to be 508 compliant.

• Demonstrated ability to generate innovative solutions to complex design problems.

• Solid background in defining and maintaining design standards.

• Experience working with tools like Jira, Confluence extensively for work item tracking and documentation.

• Experience working in an agile environment with a knowledge of SAFe.

• Understanding of Agile methodologies.

Communication and Organizational

• Excellent presentation and communication (oral and written) skills.

• Consultant mindset with the ability to work with high level customer stakeholders and build excellent customer relationship.

• Experience identifying and applying industry tools, solutions, methods best practices, and emerging technologies.

• Strong analytical skills and problem-solving skills with the ability to formulate and communicate recommendations for improvement.

• Experienced with process design and documentation methodologies, and design and production of quality deliverables, process and use case modeling, business case development.

• Demonstrated ability to work effectively, independently, and as part of a team.

• Strong project management, leadership & meeting facilitation skill with knowledge of Project Life Cycle