Job Summary

Furniture Business Development & Account Manager

Location: Columbia, Missouri Department: Furniture Division Reports To: VP, Furniture Division Travel: Frequent local travel throughout Columbia and Mid-Missouri. Occasional regional travel may be required.

At Office Essentials, We Create Vibrant Solutions for Work and Learning.

We design intentional, energetic spaces where people can collaborate, focus, grow, and thrive. Our Furniture Business Development & Account Managers play a vital role in expanding our presence by building lasting relationships, developing new business opportunities, and helping organizations create exceptional work and learning environments.

Overview

This is an exciting time to join Office Essentials. Our Furniture Division is growing rapidly, evolving boldly, and redefining what it means to deliver vibrant solutions for work and learning environments across Missouri. We're building a collaborative, high-trust, forward-thinking team, and we're looking for a Furniture Business Development & Account Manager who is excited to help shape the future of our Columbia and Mid-Missouri market.

This role is ideal for someone with an entrepreneurial mindset who thrives on creating opportunities, building relationships, and delivering meaningful solutions. You'll be responsible for growing an established portfolio of furniture customers while developing new business through strategic outreach, networking, referrals, and relationship building. Success in this role comes from balancing business development with exceptional account management, creating long-term partnerships that drive sustainable growth. You will serve as a trusted advisor, helping customers navigate workplace challenges and create environments that support their people and organizational goals.

This position is based in our Columbia office. While much of your time will be spent meeting with customers, prospects, designers, owners' representatives, and community partners throughout the market, team members are expected to work from the Columbia office when not visiting customers.

If you're energized by building relationships, developing new business, solving customer challenges, and making a lasting impact in a growing market, this is your opportunity.

Key Responsibilities

1. Business Development & Customer Relationships

Develop new furniture business opportunities throughout the Columbia and Mid-Missouri market through strategic prospecting, networking, referrals, and relationship building.

Grow and strengthen an established portfolio of furniture customers while identifying opportunities to expand each relationship.

Serve as the primary relationship owner for both existing customers and newly developed accounts.

Conduct consultative discovery meetings to understand customer goals, workplace challenges, project timelines, budgets, and long-term objectives.

Build meaningful relationships with architects, designers, owner's representatives, facility leaders, and other influencers who help shape furniture purchasing decisions.

Lead customer presentations, showroom tours, product demonstrations, and solution discussions.

Collaborate with designers, pricing specialists, project managers, manufacturers, and leadership to develop creative, functional, and budget-conscious furniture solutions.

Prepare and present proposals, quotations, and recommendations that align with customer goals, budgets, and timelines.

Maintain consistent communication throughout the sales process while delivering an exceptional customer experience.

Represent Office Essentials throughout the Columbia and Mid-Missouri market while strengthening brand awareness and identifying new opportunities for growth.

2. Sales Performance & Accountability

Achieve annual sales, gross profit, and business development goals.

Maintain a healthy pipeline of qualified opportunities through disciplined prospecting, relationship development, and consistent follow-up.

Balance new business development with the continued growth and retention of existing customer relationships.

Maintain accurate forecasting, CRM activity, and opportunity management to support business planning.

Demonstrate accountability for individual performance while contributing to the overall success of the Furniture Division.

Continuously identify opportunities to expand Office Essentials' presence across all market segments and customer verticals.

3. Cross-Functional Collaboration

Partner closely with designers to develop innovative workplace and learning environment solutions.

Collaborate with Pricing Specialists to deliver accurate, competitive proposals that align with customer expectations and company objectives.

Work with Project Managers and Operations to ensure a seamless transition from project award through installation and customer satisfaction.

Coordinate with manufacturer representatives to identify product solutions, pricing opportunities, and project resources.

Maintain open communication with leadership regarding market trends, customer feedback, competitive activity, and emerging opportunities.

4. Financial & Operational Excellence

Develop furniture solutions that balance customer goals, competitiveness, and profitable growth.

Maintain accurate customer records, sales activity, opportunity documentation, and proposal history.

Support disciplined forecasting and reporting through organized pipeline management and CRM accuracy.

Identify opportunities to improve sales processes, communication, and the overall customer experience.

Protect the integrity of the sales process by maintaining professionalism, organization, and attention to detail throughout every customer engagement.

5. Team, Culture & Brand Building

Contribute to a collaborative, solutions-oriented culture within the Furniture Division.

Serve as a brand ambassador, reflecting Office Essentials' purpose of creating Vibrant Solutions for Work and Learning.

Build strong relationships across sales, design, pricing, project management, operations, and manufacturer partners.

Share ideas, market intelligence, and customer insights that support continued growth and innovation.

Help strengthen the Office Essentials brand and presence throughout the Columbia and Mid-Missouri market.

What Success Looks Like

Achieves consistent growth in both new business development and existing customer relationships.

Builds a strong pipeline of qualified opportunities that supports sustainable long-term growth.

Earns the trust and confidence of customers through professionalism, responsiveness, and consultative selling.

Establishes Office Essentials as a recognized and respected furniture partner throughout the Columbia and Mid-Missouri market.

Develops strong relationships with customers, manufacturers, architects, designers, owner's representatives, and internal teammates.

Consistently meets or exceeds sales, gross profit, and business development goals.

Demonstrates accountability, initiative, and follow-through while contributing to a collaborative team culture.

Brings energy, curiosity, and a growth mindset to every customer interaction and business opportunity.

Candidate Profile

You might be a great fit if you are:

Experienced in commercial furniture sales and business development (5–10+ years preferred).

Entrepreneurial, self-motivated, and energized by creating new opportunities and growing relationships.

A consultative sales professional who enjoys learning about customer goals and developing thoughtful solutions.

Highly organized with strong time management and follow-through.

Comfortable balancing prospecting, account management, presentations, networking, and strategic planning.

A proactive communicator who builds trust through responsiveness, professionalism, and accountability.

Skilled at developing relationships with customers, architects, designers, owners' representatives, manufacturers, and internal teammates.

Comfortable presenting solutions, leading customer meetings, and confidently asking for the business.

Accountable for results and motivated by achieving both individual and team success.

Proficient in Microsoft Office, Teams, CRM systems, and other business applications.

Aligned with Office Essentials' values: Authenticity, Tenacity, Being Unboring, and Playing Well with Others

Why Office Essentials?

At Office Essentials, we create Vibrant Solutions for Work and Learning—spaces that empower people, strengthen organizations, and inspire performance.

Joining our Columbia office offers a unique opportunity to help shape the future of a growing market while being supported by the resources, expertise, and collaborative culture of one of the Midwest's leading workplace solution providers. If you're looking for the opportunity to build relationships, grow a market, and make a lasting impact, we'd love to meet you.

Job Type: Full-time

Pay: $150,000.00 - $200,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience:

• Business development: 1 year (Preferred)
• Sales: 1 year (Preferred)

Ability to Commute:

• Columbia, MO 65202 (Preferred)

Ability to Relocate:

• Columbia, MO 65202: Relocate before starting work (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: Hybrid remote in Columbia, MO 65202