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Position Information
Position Title
Help Desk Student Technician
Academic Year
2026-2027
UIW Mission
University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.
Position Summary
The Help Desk Student Technician provides Level 1 phone and remote IT support to the UIW community on the Main Campus. The Help Desk Student Technician is also responsible for providing clients with Level 1 hardware and software support. The Help Desk Student Technician reports to the Help Desk Manager.
This is a student position open to current UIW students who may be hired through the Federal Work-Study Program or student employment.
Essential Functions
Perform both, walk-in and over the phone, support for both PC and Mac systems.
Perform account access. password resets, and unlocks accounts for the user.
Receive incoming calls and walk-in help requests and document daily task in the tracking system.
Logically troubleshoot common support issues.
Provide communication on all escalated issues to management and other support teams.
Reset passwords for end-users and unlock user accounts.
Perform other duties as assigned.
Qualifications
Knowledge Skills and Abilities
Provide excellent interpersonal skills/customer service skills.
Provide excellent verbal, written, and listening skills.
Ability to work effectively with individuals from diverse communities and cultures.
Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA
Required Education
Current UIW student approved and eligible to participate in the Federal Work-Study program.
Required Work Experience
Previous experience customer service or related field.
Preferred Qualifications
Hardware/software experience.
Experience with MS Office Suite and Windows and Mac.
Required Certifications, Licenses or Registrations
None.
Work Hours
Help Desk hours:
Spring & Fall: Monday – Thursday 7AM to 9PM; Friday 7 AM to 5 PM; Sat 10am to 2pm.
Summer/Spring/Winter: Monday – Friday 7 AM to 5 PM; Sat 10am to 2pm.
Various shifts are available with availability to work around course schedule.
Physical Demands
Ability to lift up to 50lbs. move related equipment such as computers, monitors and navigate a freight elevator.
Posting Details
Posting Details
Posting Number
STU1631PO
Number of Vacancies
2
Job Type
Part Time
Job Category
Students
Desired Start Date
09/03/2026
Multi-Hire Pool
Yes
Position End Date (if temporary)
Reports to
Assistant Director of Customer Experience
Salary
$11.00 per hour
Open Date
07/01/2026
Close Date
04/30/2027
Open Until Filled
No
Special Instructions to Applicant
his is a student position open to current UIW students who may be hired through the Federal Work-Study Program or student employment.
EOE
UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).
The minimum salary is $11.00 and the max salary is $11.00.
$11.00/hr (Employer provided)
San Antonio, TX
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