POSITION DESCRIPTION

Salon Manager

Summary of Responsibilities:

To manage the performance of the salon and a team of stylists to provide our clientele with haircutting services and products that will create a fun and memorable experience for children and parents alike. Ensure consistency in all aspects of operations and day-to-day activities. Build the Pigtails & Crewcuts brand by being a positive example.

Key Responsibilities:

Employee relations

o Constant and open dialog with owner keeping abreast of issues and performance of salon.

o Manage employee complaints and involve ownership as necessary.

o Lead periodic employee meetings.

o Oversee on floor performance of the employees and address any issues as necessary.

o Set up and conduct interviews when necessary.

o Manage and approve staffing levels to achieve profit budgets.

o Manage and approve time-off requests.

o Manage breaks/shift changes/when to let people go home.

o Create employee schedules in an effective manner to meet business needs and labor budgets.

o Perform new hire onboarding and initial training for any new employees.

o Train and mentor new hair stylists and staff on services and retails sales.

o Champion retail sales performance and drive staff to achieve 20% retails sales goal.

o Provide continuing guidance and support to the receptionist and hair stylists as needed.

o Participate in employee disciplinary matters with owner.

Payroll

o Ensure proper time clock information is submitted to ownership for payroll processing.

o Ensure accuracy and timeliness of payroll tip report and daily check-in sheet.

Inventory

o Perform monthly inventory of retail items and research any discrepancies.

o Communicate inventory needs to owner regularly for ordering purposes.

Customer relations

o Manage customer reviews & complaints and follow up with clients on any negative reviews/complaints weekly via phone call/email.

Physical presentation of store

o Ensure retail is properly stocked, cleaned, and presentable.

o Communicate supply needs to owner for ordering purposes.

o Take over supply ordering responsibilities.

o Communicate maintenance and repair needs to owner and coordinate repair vendors on occasion.

o Ensure register has enough cash on hand and make trips to the bank as necessary.

o Ensure cash drawer always balances, address any drawer balancing issues with employees and advise owner of discrepancies.

o Ensure daily cleaning is completed and checklist is signed daily.

o Ensure deep cleaning takes place weekly.

o Ensure salon is ready for annual Shear Excellence Franchisor audit.

o Help with organization and planning for monthly promotable products or trends.

o Meet with owner monthly to review salon performance and plan any necessary changes.

Hair Stylist Duties & Miscellaneous

• Provide hair cutting services for our clients and serve the role of lead hair stylist.

• Upsell retail products and work towards achieving 20% retail sales goal.

• Additional duties to be added as necessary.

Experience

• At least 5 years experience as a stylist. Experience working with children is a plus.

• At least 1 year of salon management experience.

• Demonstrate ability to work within a team and independently to achieve outlined goals.

• Licensed Cosmetologist.

Skills:

• Must be patient and positive with children and all patrons.

• Independent thinker.

• Strong communications skills.

• Microsoft Office & Microsoft Excel experience preferred.

• Understanding of business management and budget management preferred.

Job Type: Full-time

Pay: $30.00 - $38.00 per hour

Benefits:

• 401(k)
• Employee discount
• Paid time off

Application Question(s):

• Weekends are required. Are you available to work weekends?
• Do you enjoy working with children?

Education:

• High school or equivalent (Preferred)

Experience:

• Salon Management: 2 years (Preferred)

License/Certification:

• Cosmetology License (Required)

Work Location: In person