Who we are looking for:

People who are passionate about the care of our patients. We are looking for individuals who want to be part of a medical team that puts our patients first and works well with a team of professionals. Someone who wants a successful career in the eye care profession where your efforts make a difference. We want people who are tech-savvy, enthusiastic, cares about others, and wants to work in a fast paced and fun environment.

Benefits:

We have an excellent benefit package (some benefits are dependent on full time or part time status) including:

• Paid time off
• Paid holidays
• Insurance - health, dental, group term life, and short-term disability
• Uniform allowance
• Jury duty pay
• Traditional and Roth 401k with match
• Profit sharing contribution
• Awards program
• Continued education & advanced training opportunities
• Employee discounts

This is a 40 hour per week position.

Work hours are somewhere between 7 am and 5:30 pm dependent on the position and patient needs. Some positions may work on a Saturday rotation with hours between 7 am and 12 pm.

This position may require traveling to all of our locations.

An Equal Opportunity Employer, Including Disability.

Responsibilities:

The Scheduling Supervisor is a working supervisor who actively participates in daily scheduling functions while providing frontline leadership to the Scheduling team. This role supports an engaged, accountable, patient-centered culture by coaching team members, promoting effective communication, resolving daily workflow concerns, and modeling Illinois Eye Center (IEC) values. The Scheduling Supervisor assists with schedule template design and management, phone system monitoring, team coverage, reporting, auditing, quality assurance, patient experience initiatives, process improvement, and follow-up on scheduling trends or concerns.

Education & Experience:

• Computer and practice management system experience required.
• Previous healthcare experience preferred.
• Strong scheduling and/or call center experience preferred.
• Previous supervisory, team lead, training, or coaching experience preferred.
• Ophthalmology, optometry, or specialty medical practice experience preferred.

Essential Skills and Abilities:

• Strong interpersonal, communication, and conflict-resolution skills.
• Demonstrates a positive, trustworthy, team-first attitude and actively supports department culture.
• Ability to lead as a working supervisor while maintaining awareness of daily workflow and staffing needs.
• Excellent scheduling, call center, and patient service skills.
• Strong organizational skills with attention to accuracy, follow-through, and deadlines.
• Ability to review data, identify trends, and assist with reporting and auditing.
• Comfortable coaching staff, giving feedback, and reinforcing accountability.
• Serves as an ambassador for the practice and patient experience.