IT Operations Analyst (Systems Administrator)

Position Summary

Lakeland Industries is seeking an experienced IT Operations Analyst (Systems Administrator) to support and maintain our IT infrastructure. This role is responsible for the administration, security, performance, and reliability of enterprise systems across multiple locations worldwide. The ideal candidate is a hands-on systems administrator with deep technical expertise in Microsoft technologies, virtualization, networking, cybersecurity, and cloud administration.

Working as part of the Global IT team, this position provides technical leadership, supports critical infrastructure projects, and ensures end users receive exceptional service while maintaining a secure and highly available computing environment.

Essential Responsibilities

• Administer, maintain, and support enterprise Windows server infrastructure across global locations.
• Provide proactive technical support, troubleshooting, and resolution of infrastructure, network, and systems issues.
• Manage and administer Microsoft Active Directory, including Organizational Units (OUs), user and computer accounts, Group Policy Objects (GPOs), security groups, and authentication.
• Administer Microsoft Azure/Entra ID, Microsoft 365, and Exchange Online environments, including account provisioning, licensing, mailbox administration, and identity management.
• Configure, administer, and support Microsoft SharePoint Online, Microsoft Teams, and related collaboration technologies.
• Manage VMware vSphere and vCenter environments, including virtual server deployment, maintenance, patching, performance monitoring, and capacity planning.
• Administer backup and disaster recovery solutions, including Veeam Backup & Replication and SAN storage environments.
• Support network infrastructure, including firewalls, switches, wireless connectivity, VPNs, and remote office connectivity.
• Monitor infrastructure health, system performance, security alerts, and operational availability.
• Implement cybersecurity best practices, including perimeter hardening, endpoint protection, vulnerability remediation, and security monitoring.
• Support disaster recovery planning, testing, and business continuity initiatives.
• Perform server operating system upgrades, patch management, and lifecycle maintenance.
• Provide Tier III technical support to end users and mentor junior IT support personnel as needed.
• Coordinate with desktop support, infrastructure teams, vendors, and managed service providers to resolve complex technical issues.
• Participate in IT infrastructure planning, upgrades, migrations, and global technology initiatives.
• Maintain accurate technical documentation, standard operating procedures, and system configurations.
• Participate in after-hours maintenance activities and provide on-call support as required.

Qualifications

Required

• 5–10 years of progressively responsible experience as a Systems Administrator or Infrastructure Administrator.
• Strong experience administering Microsoft Active Directory, including Group Policy and Security Groups.
• Extensive experience supporting Windows Server and Windows desktop operating systems.
• Experience administering Microsoft Azure/Entra ID, Microsoft 365, and Exchange Online.
• Experience performing Exchange mailbox migrations and Microsoft 365 tenant administration.
• Experience configuring and administering SharePoint Online.
• Experience managing VMware vSphere and vCenter environments.
• Experience with Veeam Backup & Replication and enterprise storage (SAN).
• Experience configuring and troubleshooting firewalls, switches, and VPN connectivity.
• Experience supporting enterprise disaster recovery and business continuity environments.
• Knowledge of cybersecurity technologies, endpoint protection, monitoring platforms, and security best practices.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to prioritize multiple initiatives in a fast-paced global environment.

Preferred

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Equivalent experience and industry certifications may be substituted for a degree.
• Microsoft, VMware, Cisco, Veeam, Azure, or cybersecurity certifications.
• Experience with Active Directory domain consolidation and Microsoft 365 tenant consolidation projects.
• Project management experience supporting enterprise infrastructure initiatives.

Competencies

• Customer-focused mindset with a strong commitment to service excellence.
• Excellent organizational and time management skills.
• Ability to work independently while collaborating effectively across global teams.
• High attention to detail and commitment to documentation.
• Strong critical thinking and decision-making abilities.
• Continuous learner with a passion for emerging technologies.

Work Environment

• Primarily office-based with occasional travel as required.
• May require occasional evening or weekend work to support system maintenance, upgrades, or emergency incidents.
• Ability to lift and install IT equipment up to 30 pounds.