Provide technical support for computer systems and software ensuring system efficiency, solving user problems, engaging in systems planning, etc. in the assigned area.

Work Location

This position currently works on-site only.

The City of Minneapolis does not sponsor applicants for work visas.

• Investigate and make determinations and recommendation of hardware and software to deal with business problems.
• Coordinate major application change over efforts
• Program tools, utilities, and web modules.
• Provide support to users by assisting with hardware and software problems.
• Provide support with printer, imager and other specialized computer support equipment.
• Provide technical guidance on a variety of systems and tools needed to accomplish our work
• Specify the interface design between two pieces of hardware to ensure compatibility and usefulness.
• Add, update and delete users from system or delegate these tasks as required.
• Assist in maintenance of software and hardware.
• Assist in monitoring PARCS (Parking Access and Revenue Control Systems) for alarms, communication status and other issues.
• Troubleshoot and repair PARCS equipment, printers, displays and keyboards, computers and other related equipment.
• Perform installations of all communications equipment used in on or off-street parking equipment.
• May assist with the preparation of requests for proposals.
• Prepare training materials and provide training and education to users.

WORKING CONDITIONS: Mostly indoor office environment with occasional work outdoors.

• Certain positions will require specific knowledge of applications or technology.
• Excellent knowledge of computer systems and software used in the assigned area.
• Knowledge of database administration tasks, roles and responsibilities.
• Knowledge of network connectivity, security configuration and access control roles and responsibilities.
• Knowledge of City and departmental policies and procedures.
• Strong verbal and written communications skills, good organizational skills and good analytical skills.
• Good troubleshooting and problem-solving skills.
• Strong customer service orientation, including a strong sense of urgency
• Ability to conduct training.
• Ability to test and document any changes/modifications made to the system.
• Ability to prioritize multiple projects with varying requirements and deadlines.