Technology Support Technician

Non-Exempt

12247

The Library supports and enhances all Winston-Salem State University programs through its relevant, diverse, and current local collection and through resources beyond the library via interlibrary loan and various electronic services. Information requirements of distant users are met. The staff instructs and assists users with all aspects of library services to foster and instill life-long learning. A readily accessible computerized index is maintained of all library holdings and other appropriate records. Sufficient auxiliary services and equipment are maintained at all times to respond to user needs. The staff strives to preserve resources and provide for archiving of university records and related documents.

007043

Contributing

Technology Support Tech

O’Kelly Library, Room 114

1:00pm-10:00pm

40

12

Permanent Full-Time

No

12

1

Not Mandatory

No

Graduation from high school and one year of experience in the field of technology related to the position’s role. Coursework in computer or information technology may be substituted year for year for the required experience

Associate or Bachelor’s degree in Computer Science

No

No

No

SPA01043P

No

No

$36,094 -$83,230

$36,094 -$44,000

07/22/2026

08/04/2026

No

Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.

Please Note:

• A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
• If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
• Salary will be determined based on competencies, equity, budget, and market considerations.
• Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
• Failure to complete the application completely may result in you not being considered for the vacant position.
• Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
• If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.

Client/Customer Service

Provide assistance to library patrons with library hardware and educational software during evening service hours .

15

Budgeting

Maintain statistical data for the services provided; make monthly reports to the appropriate persons

5

Attention to Detail

Check all meeting rooms to ensure that equipment has been turned off and laptops have been returned to their charging stations.

10

Customer Service

Assist patrons with media assignments; using the LCD panels problems Movie maker and other media production software during evening service hours.

15

Data / Information Analysis / Management

Assist patrons with downloading/copying information from electronic resources; or e-mailing files to themselves.

10

Equipment Operation

Assist with keeping computer hardware operational during evening and week-end service hours

5

Equipment Operation

Assist with inspecting laptops and recharging the batteries.

10

Client/Customer Service

Instruct users on how to use new or upgraded computer applications and hardware.

5

Business Administration

Maintain an inventory of public laptops and accessories. Produce timely reports on the inventory that is availalble

10

Business Administration

Maintain the print management system throughout the building. Ensure that the printers are functioning effectively; Assist with providing the needed supplies and service to the Xerox machine

10

Data / Information Analysis / Management

Help media staff maintain the collection, clean and repair DVDs; inspect and rewind video tapes as needed.

5