Job Summary

The Implementation Consultant I reports to the Manager of Implementation Services. You will help customers successfully implement ECI Software Solutions by leveraging your knowledge of the software's capabilities and limitations to deliver effective implementation solutions. You will also be responsible for facilitating customer training and promoting knowledge sharing within the implementation team.

Essential Job Duties

• Successfully implement ECI software solutions and provide ongoing consulting services, delivering an exceptional customer experience while gaining a thorough understanding of each customer's business processes.
• Serve as the primary point of contact and trusted advisor for customers throughout the implementation process.
• Lead customer sessions with the objective of identifying and documenting: Current and future business initiatives, Gap analysis within current systems and/or processes, and Reporting / data analytics requirements.
• Implement the software, considering aspects such as timeline, budget, scope, and delivery, following the implementation methodology and agreements with the Manager of Implementation Services.
• Understand and deliver upon the ECI implementation methodology, which includes the ability to complete:
  • Requirements gathering through existing process reviews
  • Systems design and fit-gap analysis
  • System configuration and setup
  • Engineer solutions based on complicated customer business requirements
  • New process design and definition
  • Pre-implementation system testing
  • Concept validation and user acceptance testing
  • Data migration and data formatting recommendations
  • Go-live implementation tasks and post-go-live consulting
  • Consulting recap/activity reporting
  • Ensure timely and accurate project and time administration
• Identify and manage potential issues and escalations in coordination with the Manager of Implementation Services or project manager
• Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project.
• Maintain awareness of project budgets and the solution sold to the customer, proactively managing implementation activities to align with project scope and budget expectations.

Required Education (preferred)

Bachelor’s Degree

Preferred Education (not required)

Master’s Degree

Degree Focus

Business Management, Accounting, Supply Chain, Information Systems, or equivalent

Years of Experience Required

1 – 3 years

Specialty/Industry Experience

Software implementation or consultation experience. Lumber Building Material Industry

Management Experience

N/A

Knowledge, Skills and Abilities Requirements

• Strong knowledge of ERP systems; ERP implementation experience preferred.
• Understanding of common business practices in manufacturing, distribution, retail, operations, and finance.
• Ability to explain complex technical concepts clearly to users with varying levels of technical expertise through virtual interactions.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Possess fundamental technical networking knowledge to assist customers with troubleshooting, along with a basic proficiency in configuring and managing various Windows printer connection types.

Travel Requirements

Travel is not a regular requirement for this position. However, occasional travel may be requested to support customer implementations, customer meetings, training, or special projects. Any travel will be based on business needs and employee availability.