Description

Job Description:

Primary responsibilities include Windows Desktop Support, asset management, laptop, mobile devices, software, and network connectivity. Specialists will support customers both onsite and remotely, with a focus on escalated ticket resolution and project-based work.

Desktop support specialists are expected to provide excellent end-user experience, resolving complex technical issues and collaborating with other IT teams (e.g., networking, systems administration). Main duties include: troubleshooting software packages, hardware devices, and peripherals; configuring systems per company policies; and handling sensitive data in accordance with privacy regulations.

Additional tasks include supporting the company-wide Windows 11 migration project, maintaining documentation for internal knowledge sharing (e.g., “Tips and Tricks” intranet site), and assisting with printer troubleshooting in remote field offices. Candidates should be comfortable working with administrative privileges and proactively driving initiatives within the team.

Key Responsibilities:

• Troubleshoot and resolve escalated support issues onsite and remotely
• Ensure support tickets are resolved in accordance with SLAs and company procedures
• Configure hardware/software to customer specifications
• Author and maintain internal support documentation
• Deliver support for desktop computers, laptops, peripherals, and mobile devices
• Install and configure desktop hardware/software using standard procedures
• Collaborate with vendors and internal teams to resolve issues
• Work with various Windows system images and support Windows 11 migration
• Set up and troubleshoot domains, user accounts, and software accounts
• Configure, test, and troubleshoot network connectivity and wireless access
• Perform hardware upgrades and replacements
• Format, install, maintain, and troubleshoot desktop/laptop systems
• Occasionally supplement desk-side support team during vacations or acquisitions
• Travel to acquisition sites may be requested but is not required

Skills

Desktop, Windows 10, Windows 11, Office 365, Customer service, printer support, Troubleshooting, Active directory, Ticketing system, Servicenow, Imaging, refresh, deployment

Top Skills Details

Desktop,Windows 10,Windows 11,Office 365,Customer service,printer support

Additional Skills & Qualifications

Experience working with offshore teams (e.g., 8 L1 techs in India, 4 in Norwell)

Familiarity with Microsoft Intune and Azure AD (Group Policy not required)

Strong communication skills, with ability to explain technical issues in layman's terms

Experience with SharePoint, OneDrive, and proprietary applications (e.g., WinWeb)

Ability to create and maintain internal knowledge articles

Printer troubleshooting experience, especially in remote environments

This is a Contract position based out of Norwell, MA.

The pay range for this position is $28.00 - $33.00/hr.

This is a fully onsite position in Norwell,MA.

This position is anticipated to close on Jul 10, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.