The Role

The Technical Writer will own content areas within a complex, fast-moving product ecosystem. As Technical Writer, you will work closely with other writers and with Product to deliver high-quality content on a monthly release cadence, using AI tooling and automation to produce documentation, and contribute to our multimedia strategy with video and eLearning content.

What You'll Do

• Own documentation for multiple areas within CRM Product; deliver new content on a monthly release content and manage existing content, ensuring it’s easy for customers to find and use
• Leverage AI tools and automation to improve documentation efficiency, quality, and speed-of-delivery
• Support our multimedia content strategy, including video and eLearning resources, to meet customers where they are
• Build strong relationships with product, engineering, and other stakeholders to stay ahead of upcoming changes and ensure content reflects the product accurately
• Collaborate with other writers and participate in review cycles
• Apply and help evolve team standards and processes for writing, publishing, and distribution

Requirements

• 3+ years of technical writing experience or equivalent in a related role (for example, information design, knowledge management, documentation engineering)
• A proven ability to dive deep into complex technical systems independently, learning new features quickly to translate them into customer-centric content
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams
• Strong prioritization and organizational skills, with the ability to manage multiple projects and competing priorities in a deadline-driven environment
• Experience with technical authoring environments and docs-as-code approach
• Portfolio or samples that demonstrate ability to deliver content for a technical audience
• U.S. West location (Pacific Timezone) required

Nice to Have

• Experience working for an enterprise software company ( preferred)
• Experience with Git, XML, HTML, Markdown, and/or Madcap Flare (preferred)
• Experience with AI-driven content workflows and tooling
• Experience with video production, eLearning development, or creating interactive training materials to support a multimedia content strategy
• Familiarity with web development and programming languages (HTML, XML, CSS; Python, React, Javascript)

Interviewing with Veeva

Perks & Benefits

Compensation

#LI-Remote

#LI-Associate

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.